Technical Program Manager - Cross-Workstream Program Coordination

Technical Program Manager – Cross-Workstream Program Coordination

NTT DATA's client is currently seeking a Technical Program Manager to lead cross-workstream program coordination for large-scale transformation initiatives, with a strong emphasis on M&A integrations and EUC programs. This individual will act as a Senior Program Lead, driving coordination across multiple project managers, ensuring unified governance, and delivering seamless execution across complex, interdependent workstreams—including large-scale endpoint and VDI deployments.

Key Responsibilities

• Cross-Workstream Program Coordination
• Act as Senior Program Lead coordinating across multiple PMs and workstreams
• Produce consolidated program status reporting for executive stakeholders
• Maintain an integrated RAID log (Risks, Assumptions, Issues, Dependencies)
• Drive dependency alignment to eliminate delivery conflicts
• Identify and resolve delivery blockers proactively
• Provide structured escalation management and leadership updates

• End-to-End Program Delivery
• Own full lifecycle program delivery, including detailed program planning
• Define milestones, deliverables, timelines, and governance models
• Establish program-level KPIs and success metrics
• Ensure alignment with business outcomes, especially in M&A integrations

• Program Execution & Governance
• Maintain and continuously update program plans, schedules, and dependencies
• Track due dates, deliverables, and decision logs
• Own and manage RAID artifacts
• Identify risks, manage mitigations, and escalate when required
• Drive cross-functional collaboration across IT, business, and operations
• Enable informed decision-making through structured governance and reporting

• Organizational Change Management (OCM)
• Develop and execute communication strategies (executive & operational levels)
• Drive clarity on program updates, changes, and transitions
• Ensure operational readiness through structured planning
• Lead creation of playbooks, SOPs, and transition documentation
• Support business adoption and change enablement

• EUC (End User Computing) Program Leadership
• Program Governance
• Lead phased rollout strategy: POC → Pilot → Full Deployment
• Manage wave-based deployment across: 5,000+ endpoints 3,000+ VDIs
• Operational Readiness Ownership
• Drive closure and readiness of: SOC operating model Support and escalation workflows Defender transition validation
• Reporting and visibility enablement
• Cross-Functional Coordination
• Align and orchestrate across: IT Operations Security Service Desk Infrastructure External vendors
• Synchronize workstation and VDI workstreams
• Deployment Tracking & Reporting
• Establish centralized deployment tracking: Installation status Wave planning Device segmentation Deliver SteerCo-level dashboards, reporting, and risk visibility Pilot Governance & Scaling
• Define pilot cohorts across cross-functional user groups Establish readiness gates for rollout progression Ensure scaling decisions are based on validated pilot outcomes

Required Skills & Qualifications

• 10+ years of Core Program Management Skills
• Strong expertise in Program Coordination & Governance
• Experience managing multi-workstream enterprise programs
• Advanced RAID management and dependency mapping
• Proven executive reporting and stakeholder communication
• 8+ years of Execution Excellence
• Deep experience in: End-to-end delivery ownership Execution tracking and governance Cross-functional collaboration
• Strong ability to identify blockers and drive resolution
• 5+ years of EUC & Deployment Experience
• Proven experience managing large-scale endpoint/VDI deployments
• Familiarity with enterprise security tools (e.g., Defender)
• Experience in wave-based rollout strategies and pilot scaling
• 3+ years of M&A Experience
• Hands-on experience in M&A integrations
• Strong understanding of post-merger integration challenges
• 5+ years of Organizational Change Management
• Proven ability to design and execute communication plans
• Experience creating playbooks and transition frameworks
• Strong focus on operational readiness and adoption

Tools & Technologies

• MS Project, Smartsheet, JIRA, Azure DevOps, or similar
• Reporting tools (Power BI, dashboards, etc.) preferred

Leadership & Soft Skills

• Excellent stakeholder management across senior leadership
• Strong decision-making and influence capabilities
• Exceptional communication skills (written & verbal)
• Ability to perform in high-pressure, fast-paced environments

Preferred Qualifications

• PMP, PgMP, SAFe, or Agile certifications
• Experience in enterprise-scale digital transformation programs
• Exposure to global delivery models

Success Metrics

• On-time delivery of complex, multi-workstream programs
• Effective risk mitigation and issue resolution
• Seamless M&A integration outcomes
• Successful large-scale EUC deployments
• High stakeholder satisfaction and executive confidence