Payment Operations Associate

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

• Process and monitor daily transactions, including PESONet and InstaPay transfer. Ensuring accuracy, completeness, and timely resolution of any discrepancies.
• Monitor dashboards and alerts to flag unusual transaction activity or system issues, escalating to the appropriate team when needed.
• Support reconciliation activities by validating transaction records against partner and bank reports, and following up on unmatched or pending items.
• Assist with exception handling and basic settlement tasks, coordinating with internal teams and external partners to resolve issues promptly.
• Coordinate with banks, e-wallets, and payment partners on routine day-to-day operational concerns.
• Maintain accurate documentation of daily operational activities, incidents, and resolutions.
• Support testing and validation efforts for new payment features, partners, or process changes.
• Follow internal controls, compliance requirements, and standard operating procedures related to fiat money movement and customer transactions.
• Perform ad hoc tasks and assist with smaller-scale projects under the broader Coins.ph Payments Operations initiatives.

• 1-3 years of experience in payments operations, banking operations, fintech, or transaction processing roles.
• Exposure to or familiarity with PESONet and InstaPay payment rails is an advantage.
• Bachelor's degree in a relevant field (Business, Finance, Operations, or similar).
• Detail-oriented with strong analytical and problem-solving skills.
• Proficient with Google Suite, Excel, and operational dashboards.
• Good communication skills in both English and Filipino.
• Reliable, organized, and able to work well in a fast-paced environment with shifting priorities.
• Proficiency in leveraging AI productivity tools (e.g., Claude, ChatGPT) to streamline operational workflows, automate routine tasks, and enhance overall efficiency preferred.