Operations Manager - Sales Management

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Support the Chief of Staff and Head of Global Sales in running sales operations across key markets. This role combines operational coordination, performance analysis, AI-enabled reporting, and cross-functional follow-up to help sales teams operate efficiently and improve results.

• Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks.
• Build and maintain accurate dashboards and recurring performance reports.
• Analyze sales trends and identify reasons for underperformance or process gaps.
• Track adoption and effectiveness of internal sales tools, including AI-enabled tools.
• Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements.
• Coordinate sales trainings, meetings, follow-ups, and operational communications.
• Manage sales-related follow-ups with Legal, Compliance, and other internal stakeholders.
• Maintain organized records, action trackers, and status updates across initiatives.
• Support broader commercial and strategic projects led by the Chief of Staff.

• Experience in sales operations, commercial operations, business operations, analytics, or a similar role.
• Strong spreadsheet, dashboarding, and analytical ability; comfortable working with performance metrics.
• Highly organized, detail-oriented, and reliable with follow-through.
• Comfortable coordinating across distributed teams and multiple functions.
• Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation.
• Experience in fintech, payments, crypto, e-commerce, or high-growth technology is a plus.