WGL - CAD Dispatch Specialist

At Washington Gas, safety is our top priority—and this role is at the center of it. You'll help coordinate and deploy resources in response to system emergencies and safety-related work, while monitoring routine service demand across the system. Responsibilities Coordinate emergency response to gas-related incidents, normally involving emergency services personnel, multiple crews, supervision and other support resources. Take responsibility for the dispatch operation for periods outside of the core business hours; answer questions and provide guidance to other personnel as needed. Take direction from Senior Specialist, Operations Dispatch. Prioritize emergency and planned work, determine the appropriate response and dispatch resources via the Computer Aided Dispatch (CAD) systems to ensure safety and efficiency. Collaborate with the multiple call centers to set order execution levels and with the employees in the field to recommend appropriate resources/personnel to respond to high order counts and/or emergency situations. Serve as liaison between customers and field personnel to coordinate access problems and/or emergency situations. Direct Dispatch Assistants and Dispatch Clerks in the performance of their daily duties and responsibilities. Perform other duties as assigned. Qualifications, Skills and Abilities High School Diploma or GED required; Associate degree in business, engineering, or a related field preferred. 0-2 years of experience in utilities, natural gas, or a related field preferred (including dispatch, emergency response coordination, call center, or field operations). Familiarity with Washington Gas service area geography preferred. Experience with systems such as GIS, CAD, work management systems, COS, TomTom Work, trunked radio systems, or similar tools preferred. Working knowledge of company policies and procedures related to emergency response and service routing preferred. Comfortable using Microsoft Office and other systems to gather, analyze, and share information. Strong communication skills, with the ability to stay clear and focused in high-pressure situations. Ability to manage multiple priorities and build effective working relationships with internal teams. Adaptable and flexible, including the ability to adjust shifts or extend hours as needed. Benefits We offer a competitive salary range of $55,800 to $80,925 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off. EEO Statement The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply. For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law. For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits, including medical, dental and vision coverage, are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending on the specifics of the role. U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr