Executive Assistant / Chief of Staff Associate

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: This is a dual-purpose role designed to serve two distinct but connected functions within Technology & Operations (T&O). As Executive Assistant to the EVP of Technology & Operations, you will provide reliable, well-organised executive support that enables the EVP to focus time and energy where it matters most. Requirements are targeted: calendar and travel management, coordination with ELT-level EAs across the organisation, and ensuring in-person engagements — meetings, lunches, off-sites — are set up and run seamlessly. The role carries inherent exposure to highly confidential information, which requires consistent discretion and professional judgement. As Chief of Staff Associate, you will work directly with the GVP Delivery & Change Excellence and Chief of Staff. This is where the role stretches beyond traditional EA support. You will be a genuine thought partner: given minimal context, you will be expected to build out, complete, and in some cases own work that would otherwise sit with the CoS. For the right person, this role is intended as a launchpad into future opportunities - a Chief of Staff position, a broader business role, or another high-impact role within Wiley. Job Responsibilities: Executive Support — EVP, Technology & Operations Manage the EVP’s calendar end-to-end, including prioritisation of competing demands and proactive horizon planning. Coordinate domestic and international travel arrangements, including itineraries, logistics, and expenses. Process expenses accurately and in line with Wiley policy. Act as primary liaison with ELT-level EAs to align calendars, schedule cross-functional meetings, and coordinate logistics for joint sessions. Own end-to-end logistics for in-person engagements — meeting rooms, catering, materials, AV — ensuring nothing falls through. Handle confidential communications and correspondence with the professionalism and discretion expected at EVP level. Chief of Staff Associate Support Work alongside the Chief of Staff across a broad range of strategic and operational priorities — taking the thinking further, building out the detail, and driving execution — developing deeper understanding of the function with each piece of work. Develop an understanding of the T&O strategic framework and use this context to sharpen your own outputs and anticipate needs. Receive briefs, incomplete drafts, or minimal context and translate them into polished, audience-ready outputs with limited follow-up. Support preparation of communications, briefing notes, presentations, and strategic documents for the EVP, T&O leadership, and broader Wiley stakeholders. Assist with tracking and monitoring key priorities, actions, and commitments across the T&O portfolio. Coordinate preparation for key governance rhythms — including leadership team meetings, off-sites, and operating reviews — covering logistics, pre-reads, and follow-up actions. Over time, take on increasing ownership of CoS workstreams as trust and capability develop. Required Qualifications: Proven experience supporting a senior executive at EVP or C-suite level, including complex calendar and travel management. High level of discretion — comfortable handling confidential information as a matter of course. Exceptional written communication skills: able to draft, structure, and edit documents quickly and to a high standard. Strong organisational and prioritisation skills — able to manage multiple competing demands without losing focus. Analytical and structured thinking: able to take ambiguous input and produce clear, logical output. Confident working with minimal direction and completing tasks without step-by-step guidance. Proven ability to build strong working relationships with senior stakeholders and peer coordinators. Preferred Qualifications: Experience working in or alongside a Chief of Staff, strategy, or business operations function. Exposure to large-scale transformation programmes or complex technology and operations environments. Familiarity with programme or portfolio tracking tools and executive communication platforms. Ambition to develop into a senior strategic role — you see this as a career-defining assignment, not a stepping stone to another EA position. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 73,400 USD to 102,600 USD #LI-JG1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.