Financial Counselor

Pinnacle Fertility is a leader in physician‑centric fertility care, supporting high‑performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at About the Role The Financial Counselor is an integral part of a fertility patient’s journey toward becoming a parent. If you are customer‑service minded, detail‑oriented, compassionate, and enjoy a fast‑paced environment with a variety of responsibilities, this role may be for you. The Financial Counselor position supports patients through the financial aspects of their care while working closely with clinical, administrative, and billing teams to provide a seamless patient experience. You will help patients understand insurance coverage, financial responsibilities, payment expectations, and available financial resources with professionalism and empathy. This position is ideal for a warm, personable, confident communicator who enjoys engaging with patients by phone, text, and portal message. The ideal candidate brings a strong customer‑experience mindset and a genuine desire to help people feel informed, supported, and cared for throughout their fertility journey. Location: Scottsdale, Arizona . Full‑time, onsite position with a Monday‑Friday schedule from 8:00 AM to 4:30 PM. The role begins with a structured training program lasting approximately 6‑8 weeks . Key Responsibilities Maintain patient accounts by updating personal, financial, and insurance details. Verify insurance benefits and eligibility and help determine patient financial responsibilities. Obtain and enter referrals, authorizations, and predeterminations. Review patient financial history, collect outstanding balances, and elevate unresolved issues as needed. Support billing and coding processes to ensure accurate claim submissions and compliance with applicable requirements. Submit daily charge entries for processing. Obtain waivers for patients without proper benefits or authorization. Review available financing or loan program options with patients who do not have insurance benefits. Serve as a liaison between patients, the billing team, and the clinical team to help resolve billing or financial questions. Communicate with patients by phone, text, and portal message to provide timely, clear, and compassionate support. Communicate financial obligations clearly, professionally, and empathetically. Maintain accurate documentation of patient interactions, financial details, and account updates. Assist with additional administrative tasks and projects as assigned. Position Requirements Education: High school diploma or equivalent required. Experience: Previous experience in customer service, front‑desk support, call center, healthcare administration, insurance verification, billing, collections, or another patient‑facing role preferred. Experience in fertility, healthcare, insurance, billing, or financial counseling is helpful but not required. Skills: Warm, personable, and confident communication style with the ability to build trust with patients. Strong customer‑experience mindset with a genuine desire to help people feel informed, supported, and cared for. Comfortable engaging with patients by phone, text, and portal message. Strong customer service skills and a compassionate, patient‑focused approach. Excellent communication, organizational, and problem‑solving skills. High attention to detail and ability to follow processes accurately. Ability to learn healthcare systems, insurance terminology, billing workflows, and financial counseling processes. Comfortable discussing financial matters with patients in a clear, professional, and empathetic manner. Ability to manage multiple priorities in a fast‑paced environment. Comfort using computers, learning new systems, and documenting information accurately. Ability to work independently in a remote environment after successful completion of onsite training. Flexibility: The role requires flexibility in supporting multiple U.S. time zones. Hourly Rate: $19.00–$23.00 per hour, based on experience, skills, and qualifications, plus additional earning potential. Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process. Compensation & Benefits Hourly Rate: $19.00–$23.00 per hour, based on experience, skills, and qualifications, plus additional earning potential. Benefits: Comprehensive healthcare, dental, vision, and life insurance. Generous paid time off (PTO), paid holidays, and a retirement savings program. Diversity & Inclusivity at Pinnacle Fertility We are committed to fostering a diverse, inclusive, and welcoming workplace. Pinnacle Fertility is an equal opportunity employer and encourages applicants of all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Pinnacle Fertility