IT Support Specialist 3 - IT Trainer

Job Description

Job Description

IT Support Specialist 3 IT Trainer

Position Type: Contract
Engagement Type: Contract
Work Arrangement: Hybrid / Remote + Onsite
Schedule: MondayFriday, 40 hours/week
Hours: 8-hour fixed workdays
Start Time: No earlier than 8:00 AM ET
Travel: Required within Georgia
Local Candidates: Required

Job Summary

We are seeking an experienced IT Trainer / IT Support Specialist 3 to deliver technical training to adult learners on custom-developed and Commercial Off-The-Shelf (COTS) applications.

The selected candidate will conduct both onsite classroom training and virtual training using Microsoft Teams . The role requires travel to designated locations within Georgia several times per month for scheduled in-person classes.

The candidate will provide training for desktop, web, and mobile applications , identify user training needs, develop and maintain training content, coordinate course schedules, administer learner enrollments and completions, and collect feedback to improve training delivery.

Responsibilities

• Deliver onsite classroom training, virtual training, webinars, and user-group sessions.

• Travel within Georgia to conduct scheduled in-person training.

• Deliver training using Microsoft Teams.

• Learn and maintain knowledge of assigned IT applications sufficient to effectively train users.

• Identify training needs and work with stakeholders to determine appropriate courses and content.

• Develop, update, maintain, and publish IT training materials.

• Create PowerPoint presentations, trainer guides, quick reference guides, user manuals, storyboards, videos, and computer-based training.

• Collaborate with technical staff to develop training content.

• Publish training schedules and course offerings within an enterprise Learning Management System.

• Manage learner enrollments, attendance, testing, completions, grades, scores, and certifications.

• Send and review training surveys and incorporate feedback into training improvements.

• Build relationships with business units and stakeholders to increase class participation and identify training needs.

• Facilitate vendor- or contractor-delivered training.

• Ensure training environments, equipment, and data are ready before classes.

• Reserve conference rooms, computer labs, equipment, and other resources.

• Confirm enrollments before traveling to onsite training locations.

• Provide an engaging, interactive, and positive learning experience.

• Maintain professionalism and classroom organization.

• Maintain accurate LMS records, timekeeping, activity reporting, and performance indicators.

• Complete accurate expense reports and travel documentation.

• Participate in IT projects, user acceptance testing, application rollouts, and production support activities.

• Communicate work schedules, priorities, technical issues, risks, timelines, and travel concerns to leadership.

• Follow applicable organizational policies, procedures, standards, and best practices.

• Adapt to a dynamic, fast-paced, customer-focused IT environment.

Required QualificationsSkill / QualificationRequirementExperienceMicrosoft Office and Office 365 applicationsRequired5+ yearsBA/BS in Communications, Teaching, IT, or related field; OR Associate Degree with 2 years IT experience; OR IT Certification(s) with 4 years IT experienceRequired4+ yearsIT technical training, computers, technology, IT applications/systems, and/or end-user client supportRequired4+ yearsExcellent verbal and written English communication, presentation, and teaching skillsRequired5+ yearsAbility and flexibility to travel within Georgia to provide scheduled in-person trainingRequired1+ yearHighly Desired QualificationsSkill / QualificationRequirementExperienceDeveloping role-based end-user training content for IT applications/systemsHighly Desired4+ yearsInstructional design, visual design, storyboarding, instructional text, audio scripts, and video scriptsHighly Desired2+ yearsAdobe CaptivateHighly Desired2+ yearsTechSmith CamtasiaHighly Desired2+ yearsArticulate 360 / StorylineHighly Desired2+ yearsMicrosoft TeamsHighly Desired1+ yearMaintaining training records within an LMSHighly Desired1+ yearNice-to-Have Skills

• Oracle LMS

• Cornerstone LMS

• ServiceNow

Core CompetenciesTraining

• Uses a variety of instructional techniques.

• Effectively engages adult learners.

• Delivers competency-based learning.

• Actively seeks learner feedback.

Content Development

• Produces high-quality training content with minimal rework.

• Converts technical information into clear, user-friendly learning materials.

Communication

• Communicates effectively with learners, customers, technical teams, and leadership.

• Clearly communicates assignments, priorities, timelines, risks, and issues.

Teamwork

• Works effectively as part of an IT training team.

• Supports team members when additional training coverage is required.

• Demonstrates a collaborative and proactive approach.

Customer Service

• Provides helpful, courteous, and responsive service.

• Demonstrates patience and empathy with learners.

• Follows through on customer needs and commitments.

Planning Organization

• Plans training schedules and travel arrangements in advance.

• Manages time and competing priorities effectively.

Results Orientation

• Meets course, enrollment, completion, quality, and performance objectives.

• Consistently meets established deadlines.

Work Terms Conditions

• Local candidates only.

• MondayFriday, 40 hours per week.

• Fixed 8-hour schedule; no flex schedule.

• Start time no earlier than 8:00 AM Eastern Time.

• Hybrid work may include both remote and onsite work.

• Candidate must be able to report onsite when required.

• Candidate must have suitable internet connectivity and an appropriate remote-work environment.

• Candidate must maintain a valid driver's license.

• Candidate must be capable of driving and using a personal vehicle for business travel.

• Authorized business travel expenses may be reimbursed according to applicable policies.

• Candidate must maintain a personal credit card for authorized reimbursable expenses.

• Candidate may be required to stand, stoop, kneel, lift, and assist with training-room setup.

• Candidate may need to transport training materials and equipment.

Equipment

The client will provide required work equipment, which may include:

• Laptop

• Cell phone

• Other required IT equipment

Contract

The contract is expected to run through the applicable fiscal-year end, with potential one-year extensions based on business requirements and contract availability.