Commercial Operations Coordinator

AGC Chemicals Americas Sales Enablement Role

AGC Chemicals Americas (AGCCA) is a global subsidiary of AGC Inc., a multinational corporation and one of the world's largest manufacturers of glass, electronic displays, and chemical products. Headquartered in Exton, Pennsylvania, including a state-of-the-art technology center, AGC Chemicals Americas maintains manufacturing operations in nearby Thorndale, Pennsylvania, a satellite sales office in Sao Paulo, Brazil and warehouses located throughout North America.

AGCCA provides you with the opportunity to collaborate with great people. As part of a global company, you will gain important international perspective and will be part of a network of thousands of colleagues worldwide while enjoying the small-company environment where you can see the impact of the company's success.

This position is responsible for enabling commercial effectiveness by equipping sales teams with the training, tools, processes, and insights needed to execute consistently and improve performance. The role leads onboarding and ongoing development, drives adoption of sales enablement and CRM platforms, monitors key performance metrics, and partners across account management, marketing, product, operations, and R&D to strengthen execution, capture voice-of-customer feedback, and support continuous improvement across customer-facing activities.

Essential Functions:

Sales Training and Development

• Designs and delivers onboarding and ongoing training programs for sales teams.
• Develops learning materials, certifications, and coaching frameworks.
• Identifies skill gaps and implements targeted development plans.

Sales Tools and Technology

• Evaluates, implements, and manages sales enablement tools and platforms.
• Drives adoption of CRM and related sales technologies.
• Optimizes workflows to ensure tools effectively support sales processes.

Performance Analytics

• Defines and tracks key performance metrics, including win rates, pipeline progression, and opportunity conversion.
• Analyzes sales data to identify trends, gaps, and improvement opportunities.
• Measures the return on investment of enablement programs and initiatives.

Cross-Functional Collaboration

• Serves as a liaison among account management, marketing, product management, business management, plant operations, and other customer-facing teams.
• Serves as a liaison between supply chain and commercial teams
• Gathers voice-of-customer feedback from the field and summarizes key themes for commercial, product, and R&D stakeholders.
• Supports alignment and coordination across customer-facing functions.

Sales Process Optimization

• Standardizes and improves sales methodologies and best practices.
• Ensures alignment between commercial strategy and field execution.

Qualifications and Skills

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Minimum five years' experience - fluoropolymer or related industry is preferred.
• Experience in commercial enablement, sales operations, product management, marketing, or a related commercial role preferred.
• Ability to influence and collaborate effectively across cross-functional stakeholders.
• Strong communication, project management, and analytical skills.
• Familiarity with CRM platforms, ERP systems, and sales enablement tools.
• Flexibility to participate in meetings outside normal business hours to accommodate global time zones.
• Limited domestic and international travel is required.

Physical Requirements

• Must be able to remain in a stationary position for extended periods.
• Needs to occasionally move about inside the office to access office machinery, accomplish tasks.
• Able to travel from one worksite to another.
• Constantly operates a computer and other office productivity machinery including copy machine and computer printer.
• No adverse environmental conditions expected.
• Some travel required.

AGC Chemicals Americas, Inc. is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by applicable law.

This policy applies to all aspects of employment such as hiring, recruiting, and promotion. Hiring decisions are based solely on merit, qualifications, and business needs.

Please note: This position does not support immigration sponsorship