Austin 01 RX Tech- Pharmacy Care Representative- Part Time

Pharmacy Care Representative

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key responsibilities include:

• Customer Service / Patient Care:
• Provides superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
• Promotes and fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
• Receives written prescriptions from customers; obtains and verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
• Generates prescription-related paperwork; files, retrieves, and maintains prescriptions in the Will-Call area
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Directs customers to counseling window for Pharmacist consultation
• Obtains/returns tills from bookkeeping; processes customer transactions at register
• Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Properly processes/clears prepaid prescriptions
• Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
• Completes contact patient queue
• Files/maintains prescription hard copies
• Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
• Participates in/assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Checks in/assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• May participate in other professional services activities
• Inventory Management:
• Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
• Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
• Complies with Return to Stock SOP to locate prescriptions via inventory management queue
• Ensures caps, vials, bags, etc., are correctly stocked
• Records fridge and freezer temperature logs
• Compliance / Sanitation:
• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
• Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
• Complies with Central Fill check-in procedures
• Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
• Removes trash from department; complies with trash compactor processes

Qualifications & Key Requirements:

• Work Experience: Experience in retail - experience in pharmacy a plus - Experience working in a fast-paced environment
• Knowledge/Skills/Abilities: Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
• Strong communication and customer service skills
• Mathematical skills (including calculating measurements)
• PC skills, including MS Office and H-E-B software and programs required by the job
• Cash-handling skills
• Ability to maintain composure in high-stress situations
• Ability to demonstrate strong telephone etiquette
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work in a team environment
• Ability to work with little direct supervision
• Willingness to cross-train
• Education: or equivalent
• Licenses/Certifications: Completion of all training and certification e.g - PCR - RXEVO - HIPAA - FWA - MethGuard - diversity - ACR - H-E-B Screener certification - Company orientation

Physical Demands & Working Conditions:

• Function in a fast-paced, retail, office environment
• Work rotating shifts, including nights and weekends
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Fulfill vision requirements for the job, specifically close vision and color vision
• Maintain H-E-B Rx screener status, including required recertification

Last revised: 12/01/2021