Office Manager

Our associates celebrate lives. We celebrate our associates.

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

Accounting Function Oversight

• Collections of all accounts receivable
  
• Verifications and payments of all accounts payable invoices
  
• Controls of receipt and deposit of cash payments received
  
• Maintains petty cash account and disburses the same in accordance with company policies and procedures
  
• Reconciliations of all accounts
  
• Cash advance checks
  
• Same Day Check requests
  
• Bank deposits
  
• Verifies/audits cash disbursement reports
  
• Tracks Capital Expenditure Authorizations (CEAs)
  

Operational Activities

• Orders supplies for the office and completes inventory counts
  
• Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
  
• Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
  
• Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
  
• Schedules incoming orders and drivers for the ambulate service
  
• Completes various funeral/cemetery reports and files accurately
  
• Supports Sales as necessary requiring an understanding of JD Powers
  
• Assures compliance with all Company policies and procedures to include
  
  • Sarbanes Oxley (SOX) audit
    
  • Dignity University (DU) training
    
  • Interment Verification Training (IVT) audits
    
  • Day Sales Outstanding's (DSO) related to financial and administrative areas
    
• Assists in preparing and/or overseeing all funeral/cemetery-related forms
  
• Reviews time cards and administers corporate payroll policies and procedures
  
• Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
  
  
• Ensures new associates receive new hire orientation
  
• Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
  
• Maintains vehicle records/licenses
  
• Processes expense reports
  
• Updates General Price Lists (GPLs)
  
• Manages all Alarm Systems (codes, working order, etc.)
  
• Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
  
• Coordinates daily activities with business unit as well as other departments
  
• Trains associates in the proper administration of policies and procedures
  
• Services customers by interacting with families in a professional and compassionate manner
  
• Maintains and updates customer records
  
• Updates company website with current obituaries and ensures obituaries are placed in newspapers
  
• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
  
• Behaves in a supportive way to enrich the work environment
  
• Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
  
• Performs other duties as assigned
  

MINIMUM REQUIREMENTS

Education

• High school diploma, GED or completion of a diploma-training program at a college or technical school
  

Experience

• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
  

Knowledge, Skills and Abilities

• Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
  
• Excellent communication skills both orally and in writing
  
• High level of compassion, integrity, and confidentiality
  
• Problem solving skills
  
• Ability to multi task and set priorities
  
• Detail oriented
  
• Must be flexible and able to function in a face-paced environment
  

WORK CONDITIONS

Work Environment

• Professional Dress is required when in contact with families.
  
  

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
  
• Climbing stairs to access buildings frequently
  

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  

Work Hours

• Working beyond "standard" hours as the need arises
  

Postal Code: 17111-1817

Category (Portal Searching): Operations

Job Location: US-PA - Harrisburg