Customer Service Representative

Call Center Customer Service Representative, 2nd ShiftFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The pay range for this position is $17.00-$19.00, depending on experience.This position will require 3-4 weeks of training during the first shift before the schedule will be completely second shift scheduling.ResponsibilitiesHiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Chicago area Call Center. We are a 24-hour service provider, so our call center stays busy overnight.Be the first point of contact with our customers.Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.Data entry, including customer contact information and relevant details concerning their plumbing problems.Schedule a service call based on customer's availability and convenience.Discuss additional services and products we have available that may be helpful.Be a trusted informational resource for Roto-Rooter customers.RequirementsBilingual skills are a plus!Strong customer service focusAS400 knowledge is preferredPrior call center experience is helpfulAble to work in a fast-paced environmentExcellent oral and written communication skillsA working knowledge of Microsoft Word and Excel programsSelf-starter who is organized and thorough with attention to detailBenefitsAt Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:Medical insurance with a Prescription Drug CardAccident and Critical Illness InsuranceDental InsuranceVision InsurancePaid VacationPaid TrainingLife InsuranceMatching 401K Retirement Savings PlanTuition ReimbursementProfit SharingRoto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.