Customer Service Representative

Member Service Representative

We're hiring a Member Service Representative to join a health care team focused on improving patient outcomes and closing important quality care measures. This is a fully remote opportunity, but candidates must be local to the Downers Grove area for occasional team meetings, training or equipment needs. If you have health care, scheduling or patient service experience and are comfortable handling a high volume of calls, this could be a great opportunity to make an immediate impact.

What's the job?

• Conduct 50100 outbound calls per day to patients
• Reach out to members regarding preventive and quality care needs
• Schedule annual wellness visits and other necessary appointments
• Coordinate mammograms, flu vaccinations and other recommended screenings
• Work with physicians and care teams to help close quality care gaps
• Review patient information and ask questions about recent care, testing and appointments
• Navigate Epic to document patient interactions and update information
• Access provider calendars and coordinate appointments when needed
• Maintain accurate documentation while meeting daily productivity expectations

What's needed?

• Previous health care, patient service, customer service or scheduling experience
• Experience working with patients or members by phone
• Comfortable making a high volume of outbound calls
• Strong communication and organizational skills
• Ability to work independently in a remote environment
• Must be local to Downers Grove, IL, for occasional in-person meetings or training
• Epic experience strongly preferred

Key Details

• Compensation: $18/hour
• Location: Downers Grove, IL (must be local)
• Work Model: Remote, with occasional in-person team meetings, training or equipment needs
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract (36 months)
• Start Date: ASAP

If you're an organized, patient-focused Member Service Representative who enjoys helping people navigate their health care needs, apply today! This is a great opportunity to build your health care experience while making a meaningful difference for patients.