Customer Care Representative

Customer Contact Representative

On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708)

$20/hr base + sales commissions and uncapped SPIFFs

Monday–Friday, 8am–5pm + rotating on-call

Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

What You'll Do

• Handle inbound calls and convert every real opportunity into a booked job using proven scripts
• Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
• Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
• Serve as a front-line customer service representative for our brands
• Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
• Pitch in on other admin duties as needed
• Hit your targets. Get rewarded. Simple.

This Role Is NOT For You If:

• You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
• You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
• You aren't willing to make outbound cold calls
• You can't follow a script or think sales isn't your job
• You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet

What You Get:

$20/hr base + sales commissions and SPIFF Bonus incentives for performance, sales, and productivity Health, dental, and vision insurance PTO + Paid Training Real opportunity for growth — not lip service Fun, fast-paced culture with people who actually want to win

What We're Looking For:

Confident communicators who don't fold under pressure Strong computer skills and the ability to multitask at speed Sales-first mindset — if you can't upsell, this isn't the job Organized, dependable, and hungry to grow Team players who thrive in a competitive environment

About Us

If you're looking for a fulfilling career in heating and cooling services in St. Pete, Hales AC is the place for you. Since 1986, we've been "The Cool Choice," offering exceptional HVAC services and creating a dynamic work environment for our team members.

Who We Are

Hales AC is dedicated to providing the highest level of reliable service for our customers' comfort needs, and we extend this dedication to our team. Our workplace is built on integrity, teamwork, and continuous improvement. We believe in investing in our employees, providing ongoing training to keep everyone up-to-date with the latest technology and industry advancements. We are more than just a service provider; we are a community. Hales AC actively participates in Lennox's Feel the Love campaign and supports the Special Olympics, reflecting our commitment to making a positive impact.

Why Work With Us

At Hales AC, we recognize talent and promote from within, ensuring our team members have ample opportunities for career advancement. We reward hard work and dedication with competitive salaries, great bonuses, and comprehensive benefits. Our supportive and inclusive work environment fosters professional growth and personal satisfaction.

What We Offer

• Career Growth: We believe in nurturing our employees' potential. Many of our team members have advanced into leadership positions, thanks to our commitment to promoting from within.
• Ongoing Training: All our technicians receive continuous training, ensuring you stay at the forefront of industry advancements and technology.
• Community Involvement: Be part of a team that values community service and makes a difference through initiatives like Lennox's Feel the Love campaign and supporting the Special Olympics.
• Supportive Environment: Our friendly and professional team works together to achieve common goals, providing a supportive atmosphere where everyone can thrive.
• Innovative Products: As a Lennox Premier Dealer, you'll work with high-tech and innovative products, offering cutting-edge solutions to our customers.

Join Our Team

We're growing and looking for dedicated professionals committed to delivering the best service. If you're passionate about the HVAC industry and want to be part of a supportive, forward-thinking company, Hales AC is the perfect place for you. Join us and build a rewarding career while making a positive impact in the community.