Front Desk Coordinator (30 hours/wk)

Front Desk Coordinator

Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state.

At PPAU, care is much more than the health, education, and advocacy services we provide; it's the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.

About This Position:

Our Administrative Team is seeking a Front Desk Coordinator to join us in a part-time capacity (30 hours/week). This benefits-eligible position follows a Monday through Friday schedule, typically from 9:00 AM to 3:00 PM, though we offer some flexibility in coordination with the Chief Administrative Officer.

At Planned Parenthood Association of Utah, our Front Desk Coordinator is so much more than the person behind the desk; they are the welcoming face, steady presence, and organizational heartbeat of our agency. We're looking for someone warm, dependable, highly organized, and who thrives in a fast-paced environment where no two days are the same. From greeting visitors and coordinating communications to keeping office operations running smoothly, this role is perfect for someone who takes pride in creating a professional, calm, and supportive experience for everyone who walks through our doors. Reliability is essential - this position plays a critical role in ensuring consistent front desk coverage and seamless daily operations for staff, patients, donors, and community members alike. If you're someone who can multitask with grace, stay composed under pressure, and bring positive energy to a mission-driven workplace, we'd love to meet you.

Job Duties:

• Serve as the first point of contact for the agency. Greet and direct visitors and route general emails to the appropriate departments.
• Open, sort, and distribute incoming mail and packages daily. Prepare all outgoing mail and coordinate courier/shipping services.
• Monitor office supply inventory and place orders as necessary. Ensure the lobby and common areas are professional and organized.
• Provide general clerical support, including filing, scanning, and maintaining electronic records.
• Assist with preparing basic correspondence and reports as directed.
• Assist with reserving conference rooms for all meetings.
• Schedule and coordinate lunches/catering for trainings and meetings, assist with meeting preparation, and help set up meeting spaces as assigned by the CAO.
• Maintain strict confidentiality according to HIPAA and PPAU policies. Represent PPAU in a positive, professional manner to all clients, donors, and the public.
• Act as the "eyes and ears" of the front office, maintaining a calm environment and following safety procedures.
• Assist with occasional errands or office-related tasks as needed.
• Performing other duties as required or requested.

What We're Looking For:

• High school diploma (or equivalent).
• At least one year of experience in a receptionist, customer service, or front-office role.
• Proficiency in Microsoft Outlook, Word, and Excel. Ability to learn electronic practice management systems.
• Strong verbal communication & written communication skills with a focus on exceptional customer service.
• Ability to remain calm and professional in a fast-paced, sometimes high-pressure environment.

$16 - $17 an hour We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone. The salary for this position is $16.00 an hour. Additionally, at PPAU, we recognize the importance of language skills in serving our community. Upon passing our Spanish proficiency exam, your hourly pay will increase by $1.00 to reflect this essential contribution Here is a snapshot of the benefits we provide:

• Affordable medical and dental benefits, including family coverage and employer premium sharing.
• Voluntary Vision, Pet Insurance, Accident & Identity Protection benefits
• Company paid $150k basic life insurance.
• Company paid short-term and long-term disability coverage.
• 403(b) and Roth plan with 4% employer match.
• Generous PTO - 13 paid holidays, including a float holiday and a birthday holiday.
• Free subscription to CALM App.
• 8 weeks 100% paid parental leave after one year of service.
• Unlimited access to the EAP (Employee Assistants Plan).
• A caring and empowering workplace culture!
• Option to purchase critical illness insurance and additional life insurance including spouse and child.

As a mission-driven agency, PPAU is deeply invested in a people-first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high-quality healthcare.

Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to applyregardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Our Commitment to Inclusion, Equity, and Access: PPAU believes sexual health is essential to every person's overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.