Hotel Front Desk Supervisor

Job Description

Job Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

$15 - $17 hourly

• Generate occupancy reports and compile financial information for the general manager
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Handle the front desk budget and order office supplies as needed
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Applicants must have a high school diploma or GED
• Prior hospitality experience of 1 year is required for this position
• Have superb communication skills, management skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired

Come and join our team at the beautiful Holiday Inn Salt Lake City in Utah!