Customer Service Intern

The Customer Service Intern will support the Customer Service, Design, and Graphics teams within a fast-paced folding carton manufacturing environment. This role provides hands-on exposure to order processing, customer communication, and packaging design workflows while assisting with entry-level administrative and coordination tasks.

Key Responsibilities

Customer Service Support

• Assist with order entry, updates, and maintenance in internal systems
  • Help track order status, due dates, and customer requirements
  • Support communication with internal teams (production, scheduling, shipping)
  • Assist in responding to customer inquiries under supervision
  • Maintain accurate customer records and documentation

Design & Graphics Support

• Assist with organizing artwork files and customer specifications
  • Help coordinate artwork proofs and revisions between customers and internal teams
  • Support the graphics team with basic updates, file management, and version control
  • Ensure artwork documentation aligns with customer requirements and production needs

Administrative & Project Support

• Prepare reports, spreadsheets, and customer documentation
  • Assist with special projects and continuous improvement initiatives
  • Support onboarding or setup of new customer accounts
  • Maintain filing systems for orders, artwork, and specifications

Qualifications

• Currently pursuing a degree in Business, Marketing, Graphic Design, Supply Chain, or related field
  • Strong attention to detail and organization skills
  • Effective communication skills (written and verbal)
  • Ability to manage multiple tasks and work in a team environment
  • Basic proficiency in Microsoft Excel, Word, and Outlook

Preferred Qualifications

• Interest in manufacturing, packaging, or printing industry
  • Exposure to Adobe Creative Suite (Illustrator, InDesign, or Photoshop)
  • Experience working with data entry or customer service processes

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,500 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.