Business Analyst

Business Analyst, Operations Excellence EnablementThis role is both a hands-on builder and solution designer, responsible for delivering automation, agent, and AI-enabled solutions end-to-end. This role works directly with business partners to understand problems, outcomes, and constraints, then applies deep expertise across low-code platforms, engineering concepts, and AI technologies to determine and build the right solution for the problem.This role brings broad and deep knowledge of the enterprise automation and agent ecosystem and uses that expertise to design, build, and deliver solutions that are practical, scalable, and outcome-driven. While strategic in approach, this role is firmly execution-oriented and accountable for solutions being delivered into production and driving real operational impact.Day to day you'll…Own problem-to-solution deliveryWork directly with business partners to understand problems, desired outcomes, and operational realitiesLeverage deep knowledge of available automation, agent, and AI solutions to determine the most effective technical approachTranslate business and process needs into clear solution designs and then personally build and deliver those solutionsOwn solutions end-to-end, from discovery and design through build, deployment, and optimizationHands-on solution building using low-code and engineering skillsBuild production-ready automation, agent, and AI-enabled solutions using enterprise low-code platforms as the primary toolsetApply engineering fundamentals, including integrations, APIs, data modeling, error handling, and performance considerationsExtend or complement low-code solutions with engineering or ML capabilities when appropriateEnsure solutions are secure, scalable, maintainable, and aligned with enterprise standardsServe as the team's solution expertAct as the subject-matter expert on the full range of automation, agent, low-code, and AI technologies available to the enterpriseAdvise on solution selection, architectural tradeoffs, and platform fit based on problem context and outcomesLead solution design decisions for complex or high-impact initiativesEducate team members on new technologies and capabilitiesPartner with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design to optimized processes and measurable outcomesStandards, patterns, and operational disciplineDefine and contribute to standards, patterns, and best practices for building and operating automation and AI-enabled solutionsEnsure solutions meet enterprise expectations for auditability, monitoring, and operational supportIdentify opportunities to further automate standardized processes as they matureRequired QualificationsBachelor's degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience1-3 years minimum related work experienceSignificant experience designing and delivering enterprise automation, agent-based, or AI-enabled solutionsStrong understanding of automation platforms, agent technologies, integrations, and solution architectureExperience translating business and process requirements into technical designsProven ability to work directly with business partners and technical teams to deliver outcomesStrong analytical, problem-solving, and communication skillsPreferred QualificationsExperience partnering with Lean Six Sigma Black Belts or Operational Excellence teamsFamiliarity with process improvement methodologies and outcome measurementExperience with AI-enabled workflows, autonomous agents, or digital workersBackground in enterprise-scale solution design and deliveryExperience evaluating and piloting emerging automation or AI technologiesAbility to operate as a hands-on expert while influencing solution direction across a teamAt H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.