Laundry Attendant

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms

Who are we?
Laundry Luv is Texas’s premier laundromat with a focus on providing a safe, clean, spacious, and fun environment to do all your family and commercial laundry chores.
Laundry Luv values include: 

1. Respond Not React- Thoughtful in decisions, Ownership of job, Process oriented, Stands up for what is right
2. Leads with Luv- Team oriented, Servants heart, Selfless, Leads with love, Kindness
3. Curiously Coachable-  Coachable, Seeks to improve
4. I Got It!- Motivated, Takes Initiative, Resourceful, Adaptable, Always moving, Does the right thing
5. Always Whistling- Kindness, Positive attitude, Great energy, Laughter, Can do attitude, Happy to work, Gratitude

Who are we looking for? 
The Store Attendant is an individual who is very detail-oriented and highly sociable. He/She has a strong sense of urgency, but not at the expense of quality. This person draws energy from working with people and is optimistic and outgoing. The Store Attendant shows up to work on-time looking very clean and presentable. Store cleanliness will be his/her top priority. He/She will also engage customers in a helpful manner. Finally, the Store Attendant will execute routine maintenance on all machines and ensure they are fully operational.
Essential duties and responsibilities

• Customer Service
  Assisting customers with machine usage
  Responding to customer inquiries and complaints courteously
  Ensuring a positive customer experience
• Facility Cleanliness
  Keeping all areas clean and organized
  Sweeping & mopping floors regularly
  Emptying trash cans
  Maintaining a tidy environment
• Machine Maintenance
  Monitoring machines to ensure they are functioning properly
  Report any malfunctioning equipment promptly
• Supply Management
  Notifying manager of low inventory of laundry supplies
  Keeping an organized storage area of laundry supplies
• Cash Handling
  Assisting customers with cash or credit card payments
• Security and Safety
  Monitor any suspicious activity and report to manager
  Enforce safety protocols - wet floors, soap on floor
• Attendance and Punctuality
  Report to shift on time
  Notify manager in advance if unable to work or running late
  Staying until all closing tasks have been completed

Knowledge/Skills

• Basic commercial cleaning techniques
• Excellent at building rapport
• People-oriented
• Strong verbal communication skills
• Good organizational skills
• Learning-based
• High school graduate preferred
• Bilingual (English and Spanish) preferred

 
What will you do?
These are the standards a well-above-average performer will maintain or exceed: 

• If possible, Customers with larger bags of laundry and families can be met at the door with a laundry cart and assisted to the machine size that is best suited for that load size. 
• Use the phase, “ Let me help you ” - Do not use the phase, “Can I help you?” The first is a statement; the other is a question, which can be rejected.
• Be alert to offer customers help before they use any machine.
• New payment systems will be challenging for your customers. Make the process easy and fun for them.  Show all customers how EASY and fast card payment laundry can be.
• Help and coach customers on how much soap, bleach and fabric softener they should use. Always suggest they use high efficiency soap. The more you train the customers to use the right amount of soap, the fewer problems the machines will encounter.
• The stainless-steel dryers are to be wiped down regularly with the special supplied stainless-steel cleaner. Different wipe cloths should be used for the washers and the dryers.
• Every customer is to be thanked as they leave regardless of if you’re helping them or not.
• The parking lot is to be checked throughout the day to ensure that there is no debris.
• Attitude is everything - smile and get to know the customers.
• Pay extra attention to children.
• ASK your customers w hat they would like in the store to improve their experience. Take notes and share this feedback with your manager.
• T RY to remember your customer’s names. Everyone loves the sound of their own name and it builds customer loyalty. Greet them by name when they walk into the store.
• Ask customers to tell their friends and neighbors about the store and leave 5 Star reviews.