Program Manager

Job TitleThis position requires a reliable person to be responsible for the overall product delivery process. The ideal candidate will have a sharp business mind, a proven ability to strategize and implement high-level program initiatives. Goal is to manage the entire order cycle as to enhance business development, ensure sustainability and customer satisfaction. Able to conduct quarterly business reviews with the customer.Role ObjectiveThe PgM will build a working knowledge of our systems integration process, product and service offerings and general business. This knowledge is used to match the customer's outsourcing requirements to our operational flow in order to ensure that a consistent, on-time and high-quality product is produced. Strong communication and cross functional team leadership skills are necessary as well.The PgM will be responsible for establishing a total manufacturing plan to meet the customer's needs while simultaneously optimizing revenue and gross profit. It is expected that the PgM will implement on-going improvements to enhance the efficiency of the program. Additional Key functions include; material cost savings, improved inventory turns, quality control, on-time delivery, overall customer satisfaction and upselling.Key ResponsibilitiesAct as a primary contact and escalation path for the customer throughout the life of the programHelp facilitate the New Product Introduction process to ensure mass production readinessAssist internal teams to optimize profitability and inventory managementParticipate in the creation and execution of processes to ensure quality and on time deliveryProvide forecast data to internal teams and/or key suppliersContribute in strategic supply chain agreements and material price negotiationsCommunicate our manufacturing capabilities and service offeringsEstablish strong relationships and support the "team" environment with our customersCoordinate and participate in business reviewsConsistently look for new opportunities for up sellingSupport the sales team as needed to help close new business opportunities within the assigned accountIdentify and resolve issues that may arise in the program (technical, quality, supply chain etc.)Must adhere to Quality Management System.Qualifications, Skills and Preferred Attributes:Able to facilitate communication between factories and vendors overseas.Strong oral, written and communication skillsBS/BA in Business or a technical discipline, or 5+ years of equivalent professional experienceWorking knowledge of ERP/MRP structureGood working knowledge of Microsoft Outlook, Word, Excel, Power Point, Visio, and general computer knowledge. SAP is a plus.Manufacturing and/or Sales and Account Management experience is a plusBenefits:Medical InsuranceDental InsuranceVision Insurance401(k) & Employer MatchingCompany Paid Group Life InsurancePaid Time OffPaid Federal Holidays