Head of Account Management (Remote)

About Avalon Healthcare Solutions: Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve. Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document. About the Manager, Account Management Enablement Position: The Manager, Account Management Enablement supports the effectiveness and scalability of the Account Management organization by improving client intelligence, portfolio visibility, executive-ready reporting, and cross-functional follow-through. Working closely with Vice Presidents of Account Management, this role gathers and interprets information, prepares materials, identifies emerging risks or opportunities, and coordinates action across internal teams. This is a hands-on individual contributor role focused on creating capacity for account leaders and strengthening consistency across the portfolio. This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida. Manager, Account Management Enablement – Essential Functions and Responsibilities: Partner with Account Management leaders to understand client priorities, relationship dynamics, performance, risks, commitments, and upcoming milestones across a portfolio of strategic accounts. Prepare drafts of agendas, executive briefings, presentations, and supporting materials for quarterly business reviews, governance meetings, renewals, escalations, onsite meetings, and other important client interactions. Maintain a consistent client-health reporting cadence and summarize material portfolio findings for leadership. Gather, reconcile, and validate information from multiple internal systems, reporting tools, account records, and subject-matter experts. Track commitments through completion and escalate barriers when outcomes or deadlines are at risk. Maintain Salesforce and other Account Management tools so client information remains current and usable. Manager, Account Management Enablement – Minimum Qualifications: Bachelor's degree or an equivalent combination of education and relevant professional experience. Four or more years of relevant experience in healthcare account management, client services, account operations, healthcare operations, business analysis, or a related field. Experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships. Working knowledge of account management disciplines, including client health, value demonstration, retention, renewal readiness, escalation management, and growth support. Experience preparing QBRs, executive business reviews, dashboards, client-health assessments, renewal materials, strategic account materials, or executive briefings. Strong written communication, presentation development, facilitation, organization, and project coordination skills. Advanced Microsoft Excel and PowerPoint skills and experience with CRM, reporting, business intelligence, or account-planning tools. Manager, Account Management Enablement – Preferred Qualifications: Experience supporting enterprise or national healthcare accounts and senior stakeholders. Experience within a health plan, laboratory benefits management, medical benefits management, healthcare technology, or another complex regulated environment. Experience supporting portfolio-level client-health reporting, executive dashboards, renewal planning, or commercial account planning. Knowledge of laboratory management or diagnostic healthcare.