Care Coordinator
Qualicare, SF Bay
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Employment Type: Full-Time Join Our Team! Are you passionate about making a difference in people's lives while keeping operations running smoothly? We're looking for a compassionate, organized, and proactive Client Care Coordinator to join our growing home care team. In this role, you'll be the connection between our clients, caregivers, and operations team—ensuring our clients receive exceptional care while supporting our caregivers every step of the way. If you thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to hear from you! What You'll Do
- Coordinate client services and ensure exceptional customer experiences.
- Manage caregiver scheduling and respond to staffing changes.
- Serve as the primary point of contact for clients, families, and caregivers.
- Assist with caregiver onboarding, orientation, and training coordination.
- Audit caregiver credentials and maintain compliance with California Home Care requirements.
- Maintain accurate client and caregiver records using WellSky and other agency systems.
- Monitor client satisfaction and help resolve service concerns.
- Collaborate with Recruiting, HR, and Operations to ensure seamless service delivery.
- Support continuous process improvements and contribute to a positive team culture.
- High school diploma or equivalent required; college coursework in Healthcare Administration, Business, or a related field is a plus.
- At least 2 years of experience in home care, healthcare, scheduling, care coordination, staffing, or a similar role.
- Strong organizational, communication, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience with WellSky or other home care software is a plus.
- Proficiency with Microsoft Office and Google Workspace.
- A compassionate, client-focused mindset with excellent attention to detail.
- Experience with AI productivity tools (ChatGPT, Microsoft Copilot, Google Gemini, etc.).
- Experience with CRM or project management platforms (Slack, Trello, Asana, ClickUp, etc.).
- Active California Home Care Aide (HCA) registration.
- Bilingual skills (Spanish, Tagalog, Cantonese, Mandarin, or other languages commonly spoken by our clients).
- Competitive pay
- Performance-based bonus opportunities
- Medical, Dental & Vision Insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) retirement plan (eligibility applies)
- Opportunities for professional growth and development
- Supportive, collaborative, and mission-driven team
We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
Vacancy posted a month ago
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