Customer Service Representative - RMA

Customer Service Representative – Return Management The customer service representative will serve as a primary contact for all return requests from internal and external customers. They will collaborate with suppliers, customers, and internal stakeholders to determine warranty status, process return in the ERP system and follow it through to completion while ensuring quick turnaround time. Job Responsibilities Utilizes ticketing system to keep track of customer return requests. Communicates with customers, internal stakeholders, and suppliers to ensure timely processing and closure of RMA’s. Manage the RMA repair turn‑around time to ensure customer requirements are understood and met. Meet or exceed cycle time obligations for processing and repair. Communicate with Customer Service and Customers, providing specific RMA information (cost and status). Conduct closed‑loop corrective action of product or process quality problems relating to RMA’s. Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements. Qualifications Strong written, verbal, persuasion, and interpersonal skills. Ability to organize and prioritize work and meet deadlines. Strong problem‑solving and multi‑tasking skills. Self‑starter, able to work in an environment with minimum supervision. Proficiency in MS Office, Outlook, and Windows OS systems. Physical Capabilities and Requirements Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed). Frequent reaching, bending, kneeling, and twisting to pick, inspect, and package returns; frequent use of hands to handle small parts, operate scanners/labelers, and perform keyboard/data entry. High school diploma or GED required. Shift and Hours Monday – Friday, 8:00am – 5:00pm. Compensation The expected starting rate of pay for this position is $22.00 – $28.00 per hour, depending on experience. Equal Opportunity Employer Valin Corporation is an Equal Opportunity Employer. We welcome applicants who are Veterans or Disabled individuals. #J-18808-Ljbffr Process Distribution Group