Customer Service Representative - RMA

Customer Service Representative

The customer service representative will serve as a primary contact for all return requests from internal and external customers. They will collaborate with suppliers, customers, and internal stakeholders to determine warranty status, process return in the ERP system and follow it through to completion while ensuring quick turnaround time.

Job Responsibilities:

• Utilizes ticketing system to keep track of customer return requests
• Communicates with customers, internal stakeholders, and suppliers to ensure timely processing and closure of RMA's
• Manage the RMA repair turn-around time to ensure customer requirements are understood and met.
• Meet or exceed cycle time obligations for processing and repair.
• Communicate with Customer Service and Customers, specific RMA information (cost and status).
• Conducts closed loop corrective action of product or process Quality problems relating to RMA's
• Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements.
• Ability to clearly communicate and resolve issues with a wide variety of people and demands.
• Demonstrate intermediate level problem-solving and decision-making skills
• Organized and efficient in time-management, capable of multi-tasking.
• Self-motivated and able to perform job requirements with minimal supervision.
• Demonstrate proficiency in the following software applications: MS Office, Outlook and Windows OS systems.

Education, Experience and Skills Required:

• Strong written, verbal, persuasion and interpersonal skills.
• Ability to organize and prioritize work and meet deadlines.
• Strong problem solving and multi-tasking skills
• Self-starter, able to work in an environment with minimum supervision.

Physical Capabilities and Requirements:

• Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed).
• Frequent reaching, bending, kneeling, and twisting to pick, inspect, and package returns; frequent use of hands to handle small parts, operate scanners/labelers, and perform keyboard/data entry.
• High school diploma or GED required

Shift and Hours: Monday - Friday, 8:00am - 5:00pm.

Compensation Details: The expected starting rate of pay for this position is $22.00 - $28.00 per hour, depending on experience.

Why should you join Valin Corporation?

At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers. Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results.

What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference. Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best.

Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community. Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

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