Employee Benefits Insurance Operations Auditor

Brown & Brown is seeking an Insurance Operations Auditor, Employee Benefits to join our growing team in Troy, MI or Roseland, NJ!

As a member of the Internal Operations Audit Team, the Employee Benefits Insurance Operations Auditor is responsible for reviewing, analyzing and making recommendations regarding the implementation of Brown & Brown best practices throughout all of the Brown & Brown Profit Centers to aid in the prevention and mitigation of E&O incidents for the Company.

How You Will Contribute:

• Assist and/or lead in the performance of Insurance Operations audits of Profit Centers in the Retail Employee Benefits Division to verify compliance with Brown & Brown best practices.
• Build knowledge of and support audits of Wholesale/Programs divisions, as applicable.
• Complete prep-work and file review as assigned with a high level of accuracy.
• Perform all functions of the audit process including leading certain departments or special units within the Profit Center.
• Complete assigned file review with detailed notes documenting positive and negative findings as applicable.
• Contribute to determination of audit findings and classification.
• Communicate findings from review work with teammates and communicate with the Profit Center as necessary.
• Assume additional responsibilities, as assigned, to ensure successful audit completion.
• When leading an audit:
• Ensure accurate and timely completion of work in preparation for reviews including, but not limited to: review of prior reports, procedures manuals, issuing carrier ratings and exceptions, licensing & contracts.
• Ensure accurate and timely completion of file review including detailed notes documenting positive and negative findings.
• Lead information gathering interviews with Profit Center teammates prior to reviews.
• Lead conversations within team regarding potential findings and issues. Demonstrate judgment in determining appropriate findings and classifications.
• Escalate concerns to leadership in a timely fashion.
• Demonstrate strong verbal communication skills in explaining audit findings, risks and recommendations to key stakeholders.
• Create and submit effective draft and final reports within specified timeframes.
• Review & analyze Profit Center action plans and recommend acceptable revisions as necessary.
• Conduct and document re-testing of designated items to ensure compliance with finalized action plans.
• Maintain individual expense report and submits to Insurance Operations Regional Manager as instructed.
• Develop and maintain relationship with all disciplines of the Internal Operations Audit Team.
• Ability to consistently meet deadlines and expectations through effective time management.
• Demonstrate proficiency in insurance acumen with desire to expand knowledge.
• Delegate responsibilities and hold teammates accountable in a productive manner.
• Successfully complete agreed upon educational designations
• Work to motivate and inspire others to deliver optimal performance.
• Go above and beyond defined responsibilities by proactively identifying areas of continuous improvement.
• Participate in peer-to-peer feedback sessions.
• Take initiative to share industry developments with peers.

Skills & Experience to Be Successful:

• College degree (Preferred)
• 1-2 years’ experience preferred with Employee Benefits administration or relevant HR experience
• Proficiency in Microsoft applications (Word, Excel, and PowerPoint).
• Ability to learn new management systems.
• Ability to work independently and in a team environment.
• Ability to adapt to change.
• Organize & prioritize work effectively.
• The ability to research and analyze various types of insurance products / coverages.
• Demonstrated ability to effectively communicate at all levels within the organization.
• Ability to travel up to 15%.