HR Service Center Representative II

Are you looking to work for a company that is based on excellence and love? Then this is the position you need to check out! ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care. ChristianaCare Offers Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b) with company contributions Generous paid time off with annual roll-over and opportunities to cash out 12-week paid parental leave Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through View email address on click.appcast.io, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more! About This Position We are seeking a Full-Time HR Service Representative who will primarily be responsible for responding to general inquiries and concerns from employees and management demonstrating an in-depth knowledge of Human Resources, Payroll and Expense policies and practices in a professional and courteous manner. Principal Duties and Responsibilities: Responds accurately to a high volume of calls demonstrating outstanding customer service skills. Receives, investigates and responds to all customer inquiries using knowledge base system. Conducts customer call backs within established time frames or provide update on delays. Logs detailed and accurate information on calls received in the case management system. Interprets and responds clearly and effectively to all verbal or written requests for information. Demonstrates sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts. Utilizes CCHS heat methodology when service issues arise. Stays current on recent federal, state and case law changes through monitoring labor law updates that impact organizations policies and procedures. Accesses and proactively recommend solutions when repetitions of individual problems indicate negative trends. Conducts exit interviews with all role model staff within established time frames to assist in resolving if corrective action may retain valued staff members. Education and Experience Requirements: High school diploma required (Bachelor’s degree preferred). Two years’ customer service and Human Resources experience required. Previous call center experienced preferred. An equivalent combination of education and experience may be substituted Hourly Pay Range: $22.74 - $34.11This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr Christiana Care Health System