Customer Order Processing Specialist

Customer Order Processing Specialist

LHH Recruitment Solutions is seeking a Customer Order Processing Associate (Contract-to-Hire) to join a growing manufacturing team in Matthews, NC. This is a fully onsite position supporting high-volume order entry, customer support, and import/export coordination.

This role plays a key part in ensuring accurate and timely order processing while delivering a high level of customer service. The ideal candidate will be comfortable working across multiple systems, handling a high volume of communication, and coordinating with internal and external partners.

Key Responsibilities

• Provide world-class customer service to customers, distributors, and internal teams
• Receive and process unit and parts orders based on quoted information
• Accurately enter and validate orders within internal systems
• Coordinate shipment specifications with freight carriers and forwarders
• Manage routing of domestic and international shipments (ground, air, import/export)
• Initiate pickups and deliveries with authorized agents and logistics partners
• Prepare and process shipping documentation, including commercial and customs/regulatory documents
• Troubleshoot and resolve shipment issues or discrepancies
• Communicate order status, shipment updates, and issues via high-volume phone and email activity
• Partner with Sales, Manufacturing, and external teams to ensure timely delivery
• Maintain compliance with internal policies, customer requirements, and government regulations
• Support additional administrative and operational tasks as needed

Qualifications

• Experience in customer service, order processing, or logistics coordination
• Exposure to import/export processes, freight forwarding, or shipping documentation preferred
• Strong data entry skills with high attention to detail
• Comfortable working in multiple systems (ERP/CRM experience preferred)
• Ability to manage high-volume calls and emails in a fast-paced environment
• Strong communication and problem-solving skills
• Highly organized with the ability to prioritize and multitask effectively

Additional Details

• Location: Matthews, NC (Onsite)
• Employment Type: Contract-to-Hire
• Schedule: Full-time