Multi-Site Maintenance Supervisor

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role The Multi- Site Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Qualifications At least 3 years of multifamily property maintenance experience. One year of supervisory experience required. Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required. HVAC and CPO certifications are highly desired. Valid Driver’s License. Very strong organizational skills and ability to handle multiple priorities. Solid interpersonal and customer service skills. Must be available for on-call and weekend work. Key Accountabilities Resident Relations Customer Service Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. Projects a favorable image of the community to achieve property objectives and public recognition. Ensure consistency, follow-up, and follow-through in dealing with residents on all matters. Enforce policies of the community that are delegated by Community Manager. Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Maintenance Management Coordinate, schedule, and respond to resident/management requests and work orders. Ensure all repairs and replacements are necessary for community common areas and units. #J-18808-Ljbffr Avanath Capital Management, LLC