Front Desk Agent

Location Sheraton Lincoln Harbor Hotel,500 Harbor Boulevard,Weehawken, NJ, 07086,United States Base Pay $20.00 - $22.00 / Hour Employee Type Full Time-Hourly Description At the Sheraton Lincoln Harbor Hotel, we offer breathtaking views of New York City from the banks of the Hudson River. Our Weehawken hotel provides a relaxing environment with convenient access to Manhattan via a six-minute ferry ride. We are seeking a Front Desk Agen t to join our team and provide exceptional, welcoming service to our guests from moment they arrive until they depart! Key Responsibilities Greet all guests promptly and professionally Complete check-in and check-out procedures accurately Verify identification, payment methods, and reservation details Provide information about hotel services, amenities, and local attractions Respond to guest questions and requests in a timely manner Handle guest complaints professionally and elevate when necessary Reservations & Room Management Review daily arrivals, departures, and in-house guest reports Assign rooms based on availability and guest preferences Process reservation changes, extensions, cancellations, and walk-ins Maintain accurate room status coordination with housekeeping Monitor early arrivals and late departures Process credit card authorizations and payments Handle cash transactions following hotel procedures Post charges accurately to guest accounts Balance shift transactions and complete required reports Report discrepancies immediately to management Communication & Coordination Communicate guests needs to housekeeping, maintenance, and management Log maintenance issues and service requests Maintain shift pass-on notes for the next agent Answer incoming calls and route them appropriately Coordinate wake-up calls and special guest requests Front Desk Operations Maintain organized and professional front desk workspace Follow key control procedures Monitor lobby activity and maintain security awareness Follow emergency procedures when required Ensure confidentiality of guest information Daily Administrative Tasks Review shift checklist at the beginning and end of each shift Complete required reports and documentation Maintain accurate guest records in LightSpeed Monitor email inbox for guest requests and updates Assist with group arrivals and departures when scheduled Requirements Always maintain a professional appearance and demeanor Arrive on time and prepared for scheduled shifts Demonstrate teamwork and support coworkers Represent the hotel positively to all guests and visitors Flexibility to work evenings, weekends, and holidays Ability to work under pressure and adapt to fast-paced environments #J-18808-Ljbffr GOEBEL FIXTURE COMPANY