Cybersecurity Performance Consultant

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
Loves helping people
Under the direction of the Director of Services, the Cybersecurity Analyst is responsible for protecting our internal and external customers as a member of our high touch, customer centric team. The Cybersecurity Analyst will be exposed to many different technologies, compliance frameworks, and cybersecurity methodologies. Antimalware, Web Security, Endpoint Detection & Response (EDR), Data Loss Prevention (DLP), Application Control, Device Control, Device Encryption, Network Security Monitoring (NSM), Mobile Device Management (MDM), E-mail Protection, Security Awareness Training, and other Cybersecurity Solutions - Yes, some of our customers have all these and more in place.
Triage alerts and utilizes knowledge, experience, policies, and information gained during investigations, to declare incidents when necessary to protect customer environments.
Perform response actions on incidents to include Containment and Eradication on monitored customer environments, devices, and services.
Review information in customer reporting packages, and compile customer reporting packages.
Periodically review customer reporting packages with customers and answer questions regarding information contained in reporting packages.
issues, perform investigations, and ensure continued monitoring of customer environments.
Characterize and analyze network traffic, system logs, and event logs to identify anomalous activity and potential threats to resources.
intrusion detection/protection systems, antivirus, content blacklists, etc.) for specialized cyber defense applications.
Document incident actions and investigation information in appropriate systems.
Documents work processes as required.
Ability to document work and maintain accurate records.
Punctual, dependable, goal oriented, and able to receive constructive coaching.
Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.
Competitive salary and performance-based incentives.
Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
Ongoing professional development and training opportunities.
The above is intended to describe the general content and requirements for the performance for this position.