Customer Service Specialist

Job Description

Job Description

About Powered by MRP

Powered by MRP is building the first end-to-end marketplace providing the world’s largest selection of new and pre-owned medical equipment, pharma, supplies, and managed services from the MedTech industry’s top companies. Our cutting-edge technology-driven marketplace helps medical providers streamline operations, generate new revenue, and lower equipment and supply costs.

MRP is at an exciting inflection point, having just completed a Series A round of funding. As we set course to scale our business and grow our teams - now is the time to join!

We are looking for a skilled Service Administrative Specialist to join our team and contribute to the growth and efficiency of our operations and customer experience.

At MRP you’ll work where the start-up feel meets the security of a dominating market position. Our culture values grit, teamwork, curiosity, trust, and recognition.

About the job:

The Customer Service Coordinator supports the day-to-day administration of service and support activities by maintaining documentation, tracking products and shipments, and ensuring service requests are completed accurately and on time. This role works closely wit customer-facing teams and cross-functional departments to maintain organized processes and deliver a reliable customer experience

Responsibilities:

• Coordinate administrative activities related to customer service and support requests
• Prepare, process, and maintain accurate service and warranty documentation
• Track products, shipments, and returns to ensure timely follow-up and completion
• Communicate status updates clearly with internal teams and customers as needed
• Close and maintain customer service tickets by following required steps and processes
• Maintain organized records and ensure data accuracy across internal systems
• Identify and flag missing information, errors, or process gaps
• Support continuous improvement of service coordination and administrative workflows

Qualifications:

• 2+ years of experience in operations, service coordination, administrative support, or customer support roles
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities simultaneously
• Clear written and verbal communication skills
• Comfortable working cross-functionally with multiple teams
• Proficient with email, spreadsheets, and internal tracking systems

What You'll Bring to the Team

• You love to delight customers and can’t rest without ensuring all steps of the process have been completed

• You have a strong background in customer service

• You can present yourself professionally in all situations as a solution-oriented and thoughtful ambassador of MRP

• You consistently challenge any assumptions that come to your mind. You seek to gain clarification and fully understand before responding

• You routinely demonstrate a strong desire to get things done, and get things done right

• You have a desire to routinely deliver self-driven results that move the company and our customers forward again and again

• You leverage research, questions, and data to develop intimate understanding in complex scenarios

• You consistently identify opportunities in every problem, challenge, or situation

• You are heavily process-driven, and know the importance of ensuring buy-in and adoption when rolling out new training

• You have ease in working across all levels of an organization

• You are masterful in developing relationships and communicating with people

• You will contribute to the positive and fun team environment at MRP

Benefits:

We offer competitive compensation packages and a comprehensive benefits plan, including:

• Health insurance

• Dental insurance

• Vision insurance

• 401K

• Healthcare FSA & Dependent Care FSA

• Paid time off & paid holidays

• Professional growth and development opportunities