W18 - Warehouse Operations Support Coordinator 1st Shift

Operations Support Coordinator

The Operations Support Coordinator serves as the centralized operational communication hub for the facility, ensuring structured intake, ownership, and resolution of internal and external operational correspondence. This role is responsible for protecting leadership bandwidth by streamlining communication flow, coordinating cross-functional workflow, and ensuring timely, accurate responses to operational inquiries.

The Operations Support Coordinator will log, track, and analyze operational issues to identify recurring trends and performance gaps that may impact productivity, compliance, or service execution. By maintaining structured documentation and response standards, this position supports operational efficiency, strengthens accountability, and drives continuous improvement across the facility.

Essential Duties and Responsibilities:

• Serve as the primary intake point for operational communication within the facility.
• Identify recurring operational issues with an emphasis on root cause analysis while maintaining issue logs for KPI tracking.
• Improve operational efficiency by troubleshooting communication gaps and coordinating with various departments to reach timely resolutions.
• Work cross-functionally with Inbound, Outbound, Crossdock, and Administrative teams to research issues and ensure resolution.
• Analyze current communication workflows and SOPs and assist in the development of process improvements with cross-functional teams.
• Act as an internal subject matter resource for operational communication standards and documentation requirements.
• Oversee priority requests and manage communication flow to ensure expected completion timelines are met.
• Maintain response time standards and structured documentation for audit readiness and compliance support.
• Track trends in operational inquiries and provide reporting to leadership when patterns impact productivity or service.
• Perform other duties and tasks assigned by facility leadership.
• Serve as a company resource with a strong focus on operational excellence and internal customer support.

Additional Responsibilities:

• Performs other duties as assigned.

Qualifications:

Excellent verbal and written skills.

Knowledge and ability to enter data in Logistics software.

Excellent problem solving and resolution skills.

Ability to work under pressure situations.

Ability to multi-task.

Detail-oriented.

General office management experience.

Education and/or Experience Required:

High School education required.

College or some college preferred.

Language Skills:

Ability to read, analyze, and interpret general business periodicals. Ability to write letters and business correspondence; Ability to effectively present information and respond to questions from all groups of employees, customers, and clients.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills:

To perform this job successfully, an individual must have basic computer knowledge.

Physical Demands:

Must be able to occasionally lift and/or move up to 25 pounds.

Must be able to activate phone systems utilizing keyboards and buttons.

Must be articulate and comfortable speaking in front of others.

Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.

Frequently required to talk, hear, stand and walk.

Must be able to work in excess of continuous 8 hours when required.