Marketing Operations Specialist

This range is provided by Brooksource. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Job Title: Marketing Operations Specialist

Location: Remote but preference for Atlanta, GA

Position Type: Contract-to-Hire

Pay Rate: $40-45/hr

Summary

We are seeking a skilled and dedicated Workflow Management Support Contractor to join our team. In this role, you will provide timely and efficient support to our content teams, ensuring seamless operations and enabling them to leverage the capabilities of Workfront and Frame.io effectively. Your expertise in Workflow Management, proofing, and Marketing will be crucial in training end users, writing documentation, resolving common issues, answering questions, and ensuring a standardized user experience. Additionally, your knowledge in defining data models and business processes will support upcoming projects within the Workflow team.

Responsibilities:

• Respond promptly and professionally to inquiries, providing technical support and troubleshooting assistance. Zendesk experience is a plus.
• Diagnose and resolve reported issues, escalating complex problems to appropriate teams when necessary.
• Collaborate closely with cross-functional teams, including Marketing and Adobe Product Management, to address support-related issues and provide feedback.
• Create and maintain detailed documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower content teams to independently resolve common issues.
• Conduct training sessions, ensuring users are equipped with the necessary skills to effectively use Workfront and leverage its features and capabilities.
• Stay current with the latest updates, features, and enhancements in Adobe Workfront, and proactively communicate this information to content teams to maximize their productivity and efficiency.
• Monitor support tickets and track progress, ensuring that all requests are addressed in a timely manner and within the agreed-upon service level agreements (SLAs).
• Identify patterns or trends in support requests and provide feedback to management for continuous improvement of the Adobe platform.
• Collaborate on change management plans and data model development and definitions.

Requirements:

• Strong experience in Workflow management, including an understanding of its features, capabilities, functionality, and best practices.
• Proven track record in providing technical support or customer service in a similar role.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Good communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals.
• Detail-oriented with the ability to document troubleshooting steps and create user-friendly support materials.
• Proactive and self-motivated, with the ability to work independently and prioritize tasks effectively.
• Strong collaboration skills, with the ability to work effectively with cross-functional teams.
• Flexibility to adapt to changing priorities and handle multiple support requests simultaneously.

Key Characteristics:

• Enjoys operations and supporting end users: Finds fulfillment in ensuring that systems and processes run smoothly and that end users have a seamless experience. Thrives on troubleshooting issues and providing timely support to resolve any technical or operational challenges that arise.
• Focused on the end user's success: Deeply invested in the success and satisfaction of the end user. Understands that the ultimate measure of effectiveness lies in how well they enable users to achieve their goals and complete tasks efficiently.
• Training/teaching mentality: Sees every interaction as an opportunity to educate and empower others. Patient and skilled communicators who can break down complex concepts into easily understandable terms. Committed to helping others learn and grow through formal training sessions or informal guidance.
• Helps solve problems and remove impediments: Takes a proactive approach to problem-solving. Anticipates potential obstacles and takes steps to prevent them. Approaches challenges with a positive attitude and determination to find solutions quickly.
• Collaborates well: Recognizes the value of different perspectives and skills. Actively seeks out opportunities to work with others to achieve shared goals. Skilled at building rapport and fostering productive relationships with colleagues across teams and departments.
• Adaptable to change and ambiguity: Thrives in dynamic environments where situations and requirements may evolve rapidly. Comfortable stepping outside of their comfort zone and adapting their approach to meet new challenges. Sees uncertainty as an opportunity for growth and innovation.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Seniority level

• Associate

Employment type

• Contract

Job function

• Marketing and Information Technology
• Industries: IT Services and IT Consulting and Retail