Customer Service Representative

Job Description

Job Description

At Upstate Insurance Agency, we believe that insurance is about more than just policiesit is about the people behind them. Located in the heart of Seneca, South Carolina, our office acts as a neighborhood hub where residents know they can find reliable guidance and a friendly face. We are currently looking for a Customer Service Representative who genuinely enjoys connecting with others and helping them navigate the complexities of their coverage. You will be the heartbeat of our office, ensuring that every client feels heard, valued, and well-protected. We are a tight-knit crew that values transparency, patience, and a positive outlook. If you are someone who thrives on solving problems and loves the idea of making a real impact on your community every single day, you will fit right in here. We offer a supportive environment where your growth is encouraged and your contributions are truly appreciated. Come grow with us as we continue to look after the neighbors we serve.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Serve as the primary point of contact for our policyholders, addressing their inquiries with clarity and warmth.

Manage and update client files to ensure all information is accurate and current.

Process premium payments and assist with policy endorsements to keep coverage perfectly aligned with client needs.

Educate clients on their specific coverage details so they feel confident and secure in their protection.

Maintain an inviting, helpful office atmosphere for every person who walks through our doors.

Requirements

Previous experience in a customer-facing role.

Strong command of Microsoft products.

Exceptional organizational skills and attention to detail.

Excellent verbal and written communication skills.

High school diploma or equivalent.