Medical Assistant I

Join Sutter Health!

Receives training to provide clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of high-quality patient care. Helps ensure smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a clinician.

Medical Services:

• Manage rooming and patient flow by preparing and escorting patients to examination rooms.
• Provide clinical support and patient care by obtaining appropriate identification and medical information from the patient and/or their family/support team.
• Perform vital signs, tests and collects/prepares specimens according to clinician orders.
• Support physicians and patient care team to perform medical procedures and patient examinations by preparing the room, equipment, instruments and/or supplies appropriate for the exam/procedure.
• Administer treatments, injections, and skin tests, and collects patient specimens as directed by a physician.
• Maintain equipment and understand procedures and treatments performed by clinicians.

Clerical:

• Performs general clerical tasks: answers phones and relates messages; retrieves, enters, updates and transcribes patient data in the electronic health record system (eHR); reviews and revises patient appointments.
• Prepares and completes accurate documentation related to patient care, including healthcare activities, administration of medications and communication with patients.
• Ensures that routine and priority tasks are completed within established departmental time frames.

Safety:

• Maintains a clean, neat, and safe working environment, including cleaning and disinfecting equipment and exam rooms after each visit.
• Inspects and calibrates equipment accordingly for proper operation and records the quality control (QC) results, reporting any malfunctions to the supervisor.

Compliance:

• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
• Performs quality care in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of patient privacy and care.
• Prepares, administers, and documents medications and treatments in accordance with state and federal regulations.

Education:

• High School Diploma or General Education Diploma (GED)
• Completion of a Certified Nurse Assistant Program
• OR Completion of an Emergency Medical Technician program
• OR equivalent experience

Certification & Licensure:

• BLS-Basic Life Support Healthcare Provider

Skills and Knowledge:

• General knowledge of various medical procedures, views, and equipment.
• Basic understanding of human anatomy, physiology, pathology, and medical terminology.
• Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements: None

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $31.12 to $38.90 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.