Administration Manager Orthopedics Ambulatory Contact Center

Learn from others and be inspired. Work hard to solve for unknowns. Chase solutions. Be a part of something greater.At Mass General Brigham, we know it takes a range of talented professionals to advance our mission-from doctors, nurses, business professionals, and tech experts to dedicated researchers and systems analysts.We're helping patients get the best care possible by working on digital health experience, analyzing big data to streamline the delivery of care, and reaching out to medically complex patients to better understand their needs. Together, we're connecting premier hospitals and health professionals to help serve patients and communities with high-quality, safe, and accessible care.Mass General Brigham provides a welcoming environment to employees, patients, and families.The OpportunityThe Contact Center Administration Manager is responsible for providing operational and administrative leadership within a healthcare organization. This role is responsible for managing daily business functions, supporting departmental efficiency, and overseeing non-clinical services to ensure smooth and effective operations. The manager works closely with clinical and executive teams to align administrative processes with organizational goals and regulatory standards.Essential Functions-Oversee day-to-day administrative operations, including staff supervision, office management, scheduling, and resource allocation.-Develop and implement policies, procedures, and workflows to support departmental and organizational efficiency. -Collaborate with leadership on strategic planning, process improvement, and performance initiatives. -Manage departmental budgets, monitor expenditures, and ensure cost-effective use of resources. -Coordinate communication across departments and serve as a liaison between the administrative and clinical teams. -Ensure compliance with applicable regulations, accreditation requirements, and internal policies. -Support onboarding, training, and development of administrative staff. -Lead or participate in committees and projects focused on operational improvement, patient experience, or employee engagement. -Prepare reports, dashboards, and documentation to support decision-making and performance monitoring.

Education

• Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required, or Bachelor's Degree Related Field of Study required
• Master's Degree Related Field of Study preferred
• This role can consider and review experience in lieu of a degree
• Experience in administrative or operational management in a healthcare or clinical setting 3-5 years required
• Experience supervising staff 3-5 years required
• Experience managing budgets 3-5 years preferred or Experience and familiarity with regulatory compliance in healthcare 3-5 years preferred

Skills for Success

• Exceptional leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and administrative software systems.
• Ability to manage multiple priorities and lead process improvement initiatives.
• Knowledge of healthcare operations, policies, and documentation standards.

Working Model Requirements

• M-F Eastern Business hours
• This position follows a hybrid schedule for the first 90 days of training, requiring onsite presence in Somerville, MA. Upon completion of training, the role will shift to a remote work setting.
• Must be available and flexible for on-site training and meetings at each of the 10 MGB entity sites the ACC supports and schedules for.
• Remote setting requires a stable, secure, quiet, compliant workstation
• Ability to be flexible and flex schedule for business needs required

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Required

Preferred

Job Industries

• Other