Assistant Front Office Manager at the Crosby Street Hotel

Job Description

Job Description

Crosby Street Hotel - SoHo, New York

Assistant Front Office Manager

Full-Time, Permanent - 5-Star Luxury Boutique hotel in SoHo, New York City - Reports to Front Office Manager

An invitation to lead with grace. At Crosby Street Hotel, every guest encounter is a story — and you will help write it.

We are seeking a poised, detail-driven Assistant Front Office Manager to join our celebrated team. You will partner closely with the Front Office Manager to ensure seamless daily operations, elevate every guest touchpoint, and inspire a front desk team that takes pride in the art of hospitality. This is a role for someone who leads by example, anticipates needs before they are voiced, and understands that true luxury lives in the details.

Firmdale Hotels is an award-winning collection of individually designed hotels, founded by Kit Kemp and Tim Kemp. Each property reflects a distinct sense of place, combining bold, contemporary design with a warm, personal approach to hospitality.

Crosby Street Hotel, Firmdale’s flagship in New York, sits in the heart of SoHo and is known for its vibrant interiors, celebrated public spaces, and loyal international clientele. The hotel offers a highly individualized style of service—thoughtful, unpretentious, and deeply personal.

Joining Crosby means becoming part of a close-knit team that values personality, creativity, and genuine care for guests. It is an environment where service is intuitive rather than scripted, and where every team member contributes to the character and success of the hotel.

Key responsibilities

• Oversee daily front desk operations including guest arrivals and departures
• Supervise, mentor, and schedule front office team members
• Manage reservations and ensure accurate room assignments and preferences
• Handle guest inquiries, special requests, and service recovery with discretion
• Resolve billing discrepancies and oversee accurate folio management
• Maintain compliance with hotel policies, standards, and brand guidelines
• Liaise with housekeeping, concierge, and F&B to ensure cohesive service
• Prepare shift reports and communicate key updates to hotel leadership

What you bring

• 3+ years in a front office supervisory role, ideally in 5-star or boutique luxury hospitality
• Warm, professional presence with exceptional guest-facing communication
• Fluency in property management systems (Opera or equivalent)
• Composure and decisive problem-solving under pressure
• Strong team leadership and staff development skills
• Flexibility across shifts including evenings, weekends, and holidays
• Degree in Hospitality Management or equivalent experience preferred

What we offer

Compensation: $75,000 - $85,000

Benefits:

• Comprehensive medical, dental & vision coverage
• Employer-funded life insurance
• Generous time off, including paid vacation, personal, and holiday days
• Paid sick & safe leave, New York Secure Choice enrollment, and transit benefits from Day One
• Free staff meals while on shift
• Free uniform dry cleaning

Culture: Intimate, design-forward team environment

Growth: Career development within Firmdale Hotels; annual education reimbursement program