Front Desk Associate

Front Desk Associate

You are the first and last impression. As a Front Desk Associate, you make check-in fast, clear, and calm even when it's busy. Parents should feel confident. Kids should feel welcomed. Systems should work without drama. If the front desk is smooth, the whole building feels better.

What You're Responsible For (Outcomes, Not Tasks)

1. Fast, accurate check-in

• Guests are checked in correctly and quickly
• Waivers and bookings are verified
• Lines move without confusion or stress

2. Clear communication

• Parents understand what's included and where to go
• Questions are answered confidently
• You know when to escalate vs handle it yourself

3. Calm presence

• You stay composed during rushes
• You don't panic, rush, or deflect
• You help de-escalate minor frustrations

4. Systems accuracy

• Bookings, passes, and notes are entered correctly
• Issues are flagged immediately
• No "we'll fix it later" mentality

5. Professional representation

• You represent Sportyard with warmth and authority
• You follow standards consistently
• You protect the guest experience

What This Role Is Not

• A cashier job
• A phone-scrolling role
• A "figure it out as you go" position

This is a brand-facing responsibility role.

Who This Role Is For

You'll do well if you:

• Are friendly but confident
• Can multitask without getting flustered
• Are comfortable speaking with parents
• Care about getting things right
• Prefer structure over improvisation