Site Administrative Associate, Career & Advanced Technology Center

Position Summary

The Site Administrative Associate is a part-time position at the Career & Advanced Technology Center (CATC)/West Regional Center (WERC), reporting to the Manager, CATC. This position provides front-line support for prospective and continuing students. Under limited supervision, this position supports enrollment-related functions, manages student intake, and delivers high-quality customer service. The role requires initiative, sound judgment, and the ability to make decisions independently while ensuring the smooth operation of CATC/WERC and student services activities. This is a part-time position with work hours not to exceed 20 hours per week. Schedule: Monday-Thursday, 4:00 PM 9:00 PM. Occasional weekend hours may be required.

Essential Responsibilities

Greet and assist students, faculty, staff, and visitors with general and enrollment-related inquiries.

Support the SEPTA Key Card pilot program, including distributing cards to eligible students and continuously monitoring their eligibility status.

Manage student intake using queuing system software and maintain appointment scheduling tools.

Provide high-quality customer service to internal and external constituents in a courteous, professional, and pleasant manner, while consistently maintaining a professional appearance.

Communicate effectively in person, by phone, and via email; redirect calls and share College information appropriately.

Follow up with students regarding enrollment matters and respond to inquiries or concerns as needed.

Provide campus tours to prospective students and families.

Cultivate and maintain positive working relationships with CATC/WERC staff and faculty.

Share student needs or concerns with the CATC Manager and Executive Director.

Maintain current knowledge of Enrollment Services and other College services (e.g., Admissions, Academic Advising, Financial Aid, Counseling) to help resolve student questions.

Assist faculty and staff with building/classroom related needs during evening operating hours.

Support outreach, recruitment, and retention efforts by assisting with calling campaigns, data collection, and basic research tasks.

Assist with planning, coordination, and execution of special events at both the CATC and West Regional Centers.

Ensure the confidentiality and security of student records in accordance with FERPA and College policies.

Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

Perform other duties as assigned.

Required Qualifications

High School diploma or equivalent required.

A minimum of one (1) year of related experience working in a community-based or educational setting.

Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required.

Excellent organizational, communication, and interpersonal skills.

Ability to work independently and collaboratively with minimal supervision.

Proven ability to manage multiple tasks and prioritize effectively.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.

Effective verbal and written communication skills required.

Strong attention to detail and problem-solving ability.

Ability to maintain professionalism and a positive demeanor at all times.

Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications

Associate's degree (or two years of college level coursework) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

This position is not eligible for benefits.