Technical Customer Support Analyst II
Balance Innovations
- # Technical Customer Support Analyst IIApplylocations: Work from Home US: Louisville, KY (J0380)time type: Full timeposted on: Posted Todayjob requisition id: R78712**About Brink's:**The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.**Job Description****Role Summary** The Technical Customer Support Analyst II develops and executes post-sale technical support and customer issue resolution deliverables for defined initiatives, partnering with stakeholders to solve routine-to-moderately complex issues. Applies working knowledge to manage multiple priorities and improve outcomes within established guidelines. Typical work includes incident tickets, service requests, troubleshooting steps, and issue resolution, root-cause notes, known-error articles, and support knowledge materials, and coordination with vendors, engineers, or infrastructure teams for escalated issues.**Key Responsibilities** • Execute complex work tied to incident tickets, service requests, troubleshooting steps, and issue resolution, applying functional knowledge, analysis, and sound judgment. • Develop and maintain device setup, software deployment, access provisioning, and user support documentation to support reliable execution, reporting, and decision making. • Partner with stakeholders on root-cause notes, known-error articles, and support knowledge materials, clarifying requirements, timelines, and dependencies. • Prepare insights, recommendations, or action plans based on service-level metrics, ticket backlogs, and recurring issue trend analysis. • Improve performance and reduce risk by strengthening coordination with vendors, engineers, or infrastructure teams for escalated issues and related processes.**Required Experience** • 2+ years of experience in post-sale technical support and customer issue resolution or a closely related field. • Experience managing deliverables, priorities, and stakeholder needs within a structured business environment. • Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities. Representative Behaviors • Anticipates stakeholder needs and clarifies requirements early. • Balances quality, pace, and judgment within established guidelines. • Uses data and feedback to refine deliverables and improve outcomes.**Education** Bachelor’s degree in Information Systems, Engineering, Business, or related field; advanced degree or relevant certification preferred.**Required Skills** Technical Support • Troubleshooting • Incident Management • Root Cause Analysis • Data Analysis## ## **What’s Nex****t?**Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.*Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.*
- J-18808-Ljbffr Balance Innovations
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Customer Support Analyst II in Brooklyn, NY vacancy
- Brink's is seeking a Technical Customer Support Analyst II to deliver post-sale technical support, troubleshoot issues, and resolve customer inquiries with a methodical approach. You will work with cross-functional teams to maintain documentation, drive root-cause analysis...SuggestedRemote job
- Kingman Regional Medical Center seeks a Support Technician II to manage enterprise IT service requests across main, east campus and community... ...timely resolutions, documentation, and patient-focused customer service. A driver’s license and willingness to work varied...SuggestedShift work
- Aventiv is seeking a Technical Support Customer Service Technician II to handle incoming Field Technician calls, perform detailed trouble shooting, and document resolutions. You will provide remote support, monitor network equipment, and ensure timely ticket closure while...SuggestedRemote jobWork at office
$23 - $27 per hour
Technical Support Specialist IISkip to main content#Technical Support Specialist II page is loaded## Technical Support Specialist IIApplylocations: Pittsburgh, PA (Beacon Modular... ...and provide support.* Utilize excellent customer service skills and exceed employees’...SuggestedTemporary workSecond jobWork at officeLocal areaRemote workNight shift$31.03 per hour
## IT Support Technician II**Englewood,CO80112**Posted: 08/14/2026Job Number: 1178Remote Work Available... ...Technician II** to provide hands-on technical support for end users in a fast-paced,... .... This position is ideal for a customer-focused IT professional who enjoys troubleshooting...SuggestedHourly payContract work$62k - $73k
Technical Support Engineer II - Hybrid (Tampa) FusionTek United States Middle Customer Service 1d ago $62k - $73k About this role If you are looking for a position where you... ...find a Technical Support Engineer II (Systems Analyst) who embodies our core values: Teamwork: We...Work at officeImmediate startRemote workWork from homeShift work- FusionTek is seeking a Technical Support Engineer II (Systems Analyst) to support multiple client environments with varying tech stacks. You will troubleshoot complex issues, manage Windows/macOS and server systems, and assist with security tasks across networks. The role...Remote work
- ...cutting-edge technology and a seamless customer experience. With tens of billions in... ...Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting,... ...resource for diagnosing and resolving technical issues, maintaining user functionality...Work experience placementWork at officeLocal area
$25 per hour
...Tech Support Analyst IIPay Rate: $25/HR Remote Position Remote position, candidate must live... ...maintaining hardware and software.Deliver clear technical assistance to onsite technicians over... ...skills.Excellent communication and customer service abilities.Ability to manage...Live inRemote workAA2IT
Jersey City, NJ2 days ago- Stefanini, Inc. is seeking a Deskside Technician II to support end users at a client site in Hazelwood, MO. The role focuses on hardware... ...management, and on-site incident resolution while delivering strong customer service. You will work with a range of Microsoft endpoints,...Work at officeRemote work
- Intelligent Technical Solutions is seeking a Technician II capable of providing both onsite and remote IT support. The role emphasizes customer service and a detail-oriented approach to troubleshooting, system updates, and operational maintenance. The candidate will handle...Remote job
$22.61 - $28.25 per hour
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset... ...both onsite and remote IT support, ensuring our clients...Full timeRemote workWeekend work$24.38 per hour
...Health is looking for a Level II IT Service Desk Representative... ...to deliver reliable, hands‑on support to our internal workforce. The... ...requests, handles intermediate technical issues, and escalates complex... ...and verbal communication and a customer‑focused, professional manner....Hourly payPermanent employmentFull timeWork experience placement3 days per week$18.93 - $21.59 per hour
Technical Support Customer Service Technician II Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Job Purpose: Responsible for handle all incoming Field Technician calls, providing detailed troubleshooting and problem...Work experience placementWork at officeRemote work- ...-level and second-level service desk IT support for personal computer and mobile equipment... ...operating companies. Resolves complex technical issues. Assists with system maintenance... ...in best practices, troubleshooting and customer service. Troubleshoots and resolves computer...Temporary workFor contractorsWork at officeLocal areaRemote workMonday to FridayFlexible hours
- DYOPATH is seeking a Desktop Support Analyst II to provide advanced technical support for desktops, laptops, and peripherals. You will analyze complex user incidents, deploy hardware/software, and resolve tickets while meeting SLAs in a collaborative, on-site Tucson setting...
- HCTec, LLC is seeking an experienced IT Support Analyst II to deliver front-line technical support to clients in a hybrid work environment. You will diagnose hardware, software, and network issues, provide remote and on-site assistance, and mentor junior team members....Work at officeLocal areaRemote work
- ...us!***The **Help Desk Technician** will provide IT support over the phone and in person to non-technical end-users and perform basic device support independently... ...of different types. This position will fulfill customer requests, resolve customer technical problems, and...Permanent employmentWork experience placementLocal area
$30 per hour
Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking...Work experience placementMonday to FridayDay shift$55k - $65k
IT Support Specialist II Kennewick, WA | Full-Time | Wage - $55k-$65k Position Summary The IT Support Specialist II role provides technical assistance and second-level support to end users across the... ...commitment to delivering high-quality customer service. Key Responsibilities...Full timeFor contractorsRemote work- ...Midwest area. What’s the role? Field Support Engineer II - with limited supervision you install... .... You represent Carl Zeiss Meditec at customer sites and work to achieve a high level... ...team, customers, management, sales and technical support. What you’ll do Diagnose and...Local areaNight shift
- OneOncology in San Diego is seeking a Field Support Technician II to deliver onsite IT support at our patient care sites. You will own day-to... ...clinicians productive and secure. The role requires strong customer service, HIPAA awareness, and the ability to work...
- LATICRETE International in Oklahoma is seeking a Technical Services Representative II to provide technical services via calls and emails. Candidates... ...communication skills. The position requires problem-solving for customer complaints and collaboration with sales teams. Benefits...
$25 per hour
Playatgila is seeking an IT Support Technician II (Internal & GRIC Members Only) on-site in Chandler, AZ, to provide high-level tech assistance and guest-focused service. The role covers software/hardware installation, troubleshooting, and workstation support. Requirements...Hourly payFull time- FusionTek, a Tampa-based MSP, is seeking a Technical Support Engineer II to support multiple client environments across Windows/macOS, servers, and cloud services. This role emphasizes teamwork, growth, integrity, and ownership, with hybrid work including home, Tampa office...Work at officeLocal areaWork from home
- FusionTek in Tampa, FL is seeking a Technical Support Engineer II (Hybrid) to support diverse client environments across Windows, macOS, and cloud services. You will troubleshoot complex issues, install software, and perform server and network configurations in both remote...Hourly payRemote work
$55.4k - $70.2k
...programs onsite health services The Desktop Technician II provides senior-level, hands-on support across the full lifecycle of end-user computing and... ...portions of deployment and refresh planning; and provides technical guidance and escalation support to Desktop Technician...Local areaFlexible hoursWeekend workBath Iron Works Corporation
Brooklyn, NY4 hours ago- ...LLC is a mission-driven fintech hiring a Mortgage Technology Support Analyst II to troubleshoot and optimize mortgage systems across LOS,... ...continuous improvement. The candidate should have 1-3 years in technical support, familiarity with Encompass software, strong problem...
$62.86k - $120.48k
## Technical Support Analyst IApplylocations: Minnesotatime type: Full timeposted on: Posted Todayjob requisition id: R-7474**ANDERSEN CORPORATION... ...Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light...Work experience placementLocal areaFlexible hoursAndersen
Brooklyn, NY1 day ago$25 per hour
...Summary Tier 1 Help Desk Analyst Arlington, VA Are you... ...Intelligence & Operations Support (MIOS) could be the... ...technological services to our customers in support of their... ...local and remote Technical Support Services for end... ...experience DoD IAT Level II Certification is required...Work at officeLocal areaRemote workNJVC
Brooklyn, NY3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Customer Support Analyst II. Be the first to apply!
Related searches
- life support technician Brooklyn, NY
- personal computer support technician Brooklyn, NY
- systems support technician Brooklyn, NY
- technical support analyst Brooklyn, NY
- user support analyst Brooklyn, NY
- help desk technical support Brooklyn, NY
- senior technical analyst Brooklyn, NY
- technical support specialist Brooklyn, NY
- IT assistant Brooklyn, NY
- help desk assistant Brooklyn, NY