Senior Quality Assurance Analyst

Senior Quality Assurance Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Assurance Analyst based in Canada.

This role is focused on ensuring software quality from component-level validation through end-to-end testing before client acceptance. You will play a key role in designing test coverage, identifying gaps, and validating that solutions address real customer needs and business requirements. Working closely with developers, product managers, delivery leaders, and automation specialists, you will influence quality throughout the software development lifecycle. You will also coordinate tactical testing activities during high-visibility pre-UAT and UAT periods, including bug triage and resolution tracking. The position combines technical QA expertise with strong analytical, coordination, and stakeholder management skills, without requiring coding to be a core responsibility. You will help shape automation strategy by evaluating what should be automated and reviewing automation results and failures. This is an opportunity to grow toward either an automation engineering or QA coordination and test leadership career path in a fast-moving SaaS environment.

Accountabilities

• Design comprehensive test coverage and scenarios ahead of UAT, ensuring solutions address customer needs rather than only individual feature specifications.
• Collaborate with developers and product managers throughout the SDLC to clarify requirements, identify gaps early, and establish clear acceptance criteria.
• Translate business, product, design, and data requirements from documents such as URDs, PRDs, and HLDs into structured test plans.
• Recommend which testing areas should be automated and explain the rationale, partnering closely with automation developers to shape effective coverage.
• Review automation results, investigate failures, identify coverage gaps, and communicate testing priorities to relevant stakeholders.
• Coordinate testing priorities with Delivery leadership and project stakeholders based on client requirements, business impact, and risk.
• Own tactical bug triage during pre-UAT and UAT, coordinating tickets, tracking resolutions, and serving as a key point of contact for client-reported issues.
• Investigate defects across multiple systems, teams, and components to identify root causes and ensure issues are properly understood and resolved.
• Execute and review functional and end-to-end tests using appropriate test management and technical tools.
• Provide clear reporting on testing progress, automation suitability, outstanding risks, and coverage gaps.
• Contribute to broader test strategy, quality processes, documentation, and workflow improvements rather than focusing solely on test execution.
• Use AI tools to improve productivity, automate repetitive work, and strengthen day-to-day QA activities.

Requirements

• 5+ years of QA experience in a senior quality role, ideally testing SaaS or cloud-based applications within a modern software development environment.
• Strong end-to-end and functional testing experience, with the ability to assess products from the customer's perspective as well as against documented requirements.
• Deep understanding of the software development lifecycle and the role of Quality Engineering within an Agile development process.
• Proven ability to investigate complex, cross-module issues and trace problems across multiple systems or teams to determine root causes.
• Experience coordinating testing activities during high-visibility periods such as pre-UAT and UAT, including ticket management, status reporting, prioritization, and resolution tracking.
• Mandatory experience with API testing using Postman; the role is technical but does not require advanced hands-on coding.
• Comfortable reviewing automation execution results and investigating failures, including CI/CD pipeline runs such as GitHub Actions, to understand coverage and identify gaps.
• Familiarity with tools and technologies such as Playwright, Postman, Datadog, Docker, ArgoCD, GitHub, TypeScript, and MySQL is beneficial.
• Strong Agile mindset and comfort working within rapid release cycles and changing priorities.
• Excellent analytical and problem-solving skills, with the ability to assess risks and make sound coverage decisions.
• Strong communication and stakeholder management skills, with the confidence to collaborate across Product, Engineering, Delivery, and client teams.
• Comfortable working with PRDs and other product documentation and understanding their importance in testing, sign-off, and approval.
• Proactive, collaborative, and comfortable working with ambiguity while creating clarity and moving initiatives forward.
• Willingness to incorporate AI tools into daily work and explore practical ways to improve QA efficiency.
• Some coding experience or interest in developing coding skills is an advantage and may support progression toward an automation-focused career path.

Benefits

• Remote-first position open to candidates anywhere in Canada, with a strong preference for those able to work Eastern Time hours.
• Comprehensive extended health, dental, and vision coverage, including 100% drug coverage.
• $1,500 annual Health & Wellness Spending Account for eligible wellness and healthcare expenses.
• Four weeks of vacation plus eight personal floater days.
• Group RRSP/DPSP retirement savings plan with competitive employer-matching contributions.
• Access to telemedicine services through Dialogue and coverage for licensed practitioner services.
• Maternity and parental leave top-up programs to support growing families.
• Opportunity to develop along an automation engineering or QA coordination and test leadership career path.
• Professional growth opportunities within a fast-paced SaaS and technology environment.
• Culture focused on collaboration, innovation, continuous improvement, and meaningful customer impact.
• Strong emphasis on responsible AI adoption, with support for using AI to automate repetitive work and improve productivity.
• Inclusive workplace committed to diversity, equity, inclusion, and belonging.