B2C CX Team Lead — Elevate Customer Experience
FashionUnited
Pandora is seeking a Team Lead Supervisor for the B2C Customer Experience team in the US. The role focuses on guiding representatives across phone, email, and digital channels, resolving escalations, and maintaining high service standards. The position emphasizes schedule management, KPI tracking with Power BI, and collaboration with Retail Operations to ensure consistent customer experience and operational efficiency. #J-18808-Ljbffr FashionUnited
Vacancy posted 2 days ago
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