CX Strategy Lead — AI‑Driven, Coaching & Escalations
Doc's Diesel Limited
Doc's Diesel is hiring a Head of Customer Experience to own the CX strategy and coach the team. You will design the AI roadmap, preserve the human touch, and lead initiatives across service standards, training, and escalation handling. You will partner with marketing, product, and operations to strengthen the overall customer journey while reporting trends and KPIs to leadership. This is an on-site, hybrid, or remote role in Bryan, Ohio. #J-18808-Ljbffr Doc's Diesel Limited
Vacancy posted 1 day ago
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