Customer Service Rep (Member Help Team)

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Qualifications:

High school diploma required, bachelor’s Degree is preferred

Ability to complete 10-12 week training class and demonstrate proficiency of the material

Strong interpersonal and organizational skills in a fast-paced environment

Excellent oral and written communications skills

Ability to problem solve, prioritize, and maintain a flexible disposition required

Computer skills required

Customer focused professionalism

Medicare knowledge strongly preferred

Call Center Experience strongly preferred

Prior experience with and demonstrated proficiency in Microsoft Office Products strongly preferred

Ability to work from home with private quiet workspace

Schedule flexibility during all hours of business (8:00 am - 8:15 pm Sunday – Sunday) including the ability to work one late night and one weekend day. 

The Customer Service Representative - MHT may be required to work overtime hours and/or to provide additional weekend coverage based on the business need. 

 

 

Fully Remote:
This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to perform the work. Work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

To ensure an engaging learning experience, our training program will include an onsite component. All participants are expected to be physically present at our 1900 Market Street, Philadelphia office location for a total of Nine (9) days, distributed across Three (3) separate weeks during the 12-week training period. Specific onsite training weeks will be communicated in advance to allow for proper planning.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

 

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.