Customer Service Representative

Position: Customer Service Representative

Job Type: (Remote)

Unidor is a leading provider of contract services for businesses across various industries. Our team is dedicated to providing exceptional customer service and building strong relationships with our clients. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our services. You will be responsible for handling incoming calls and emails, addressing customer inquiries and concerns, and providing timely and accurate solutions. This is a full-time position, with 40 hours per week, Monday-Friday.

Key Responsibilities:

- Answer incoming calls and respond to customer emails in a professional and courteous manner

- Provide information about our services, pricing, and policies to potential and existing clients

- Address and resolve customer inquiries and concerns in a timely and efficient manner

- Document all customer interactions and maintain accurate records in our database

- Collaborate with other departments to resolve complex customer issues

- Continuously strive to improve customer satisfaction and retention

- Stay updated on company products, services, and policies to provide accurate information to customers

- Follow up with customers to ensure their needs have been met and address any outstanding issues

- Meet and exceed individual and team performance goals and metrics

Qualifications:

- High school diploma or equivalent; some college education preferred

- Previous experience in customer service or a related field preferred

- Strong communication and interpersonal skills

- Excellent problem-solving and decision-making abilities

- Ability to work in a fast-paced and dynamic environment

- Proficiency in Microsoft Office and other relevant software

- Ability to multitask and prioritize tasks effectively

- Strong attention to detail and accuracy

- Positive attitude and willingness to learn and adapt

- Ability to work independently and as part of a team

Benefits:

- Competitive salary

- Comprehensive benefits package including health, dental, and vision insurance

- 401(k) retirement plan with company match

- Paid time off and holidays

- Ongoing training and development opportunities

- Collaborative and supportive work environment

Join our team at Unidor and be a part of a company that values its employees and is committed to providing exceptional customer service. Apply now to be considered for this exciting opportunity!