Account Service Representative

Account Service Representative

Alpharetta, GA

The Account Service Representative is responsible for managing and maintaining the relationship between the customer and Kuros Biosciences, Inc. through open and continuous communication and direct involvement in strategic initiatives. This position will communicate with key customers by various means to ensure contracted products and services are delivered in a manner which meets customer expectations and the company's operational objectives. This position will work closely with the Sales, Marketing, Accounting, and Warehouse teams to develop and execute specific strategies to achieve customer satisfaction. The Account Service Representative reports directly to the Director, Customer Operations. This is a full-time, hybrid position based out of Alpharetta, GA.

As a member of the Kuros Account Services team, you will put your customer service skills to work every day to provide customized solutions to clients in your assigned territory. As an Account Service Representative, you will work with customers daily and be a true business partner to them by asking questions and solving challenges pertaining to their specific needs.

Key Responsibilities:

• Manage customer accounts by processing surgical procedures and hospital purchase orders.
• Manage third-party logistics (3PL) accounts, including coordination, communication, and issue resolution.
• Oversee field stock inventory management, ensuring adequate stock levels and optimizing inventory processes.
• Develop personalized solutions for the distributors in your territory.
• Identify opportunities for process improvements and efficiency enhancements within the customer support function.
• Address and resolve customer concerns, complaints, and inquiries in a professional and timely manner.
• Assist in the development and implementation of customer service and logistics-related policies, procedures, and guidelines.
• Perform other duties and responsibilities as assigned by management.

Qualifications:

• Education: Bachelor's Degree
• Experience: 2+ years of previous account management / customer service experience (Medical industry experience highly preferred)

Skills:

• Strong communication skills, both verbal and written, with the ability to interact effectively and build solid relationships with customers and internal teams.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and accuracy in order processing, data entry, and inventory management.
• Ability to deal effectively with constant process modifications
• Proficiency in computer systems and software, including MS Office and ERP systems (D365).

Pay Range

$70,000 - $80,000 USD

Physical Requirements and Work Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Mobility & Posture: May require occasional sitting, standing, walking, climbing, reaching, bending, or stooping.
• Lifting/Carrying: May require lifting and carrying items 50 pounds or more, depending on the role.
• Manual Dexterity: Frequent use of hands and fingers for typing, writing, grasping, and operating office or job-specific equipment.
• Driving: Some roles may require the ability to operate a motor vehicle for extended periods and maintain a valid driver's license.

Specific requirements may vary by role. Contact an HR representative for details related to the position.

Our Credentials

Kuros is a Swiss-headquartered biotech company, listed on the SIX Swiss Stock Exchange since 2016 (under symbol KURN). With additional operations in the Netherlands and the USA, we continue to grow our global team.

To deliver the ideal bone graft, you need the highest quality and quantity of scientific evidence behind it. We believe that this is a key differentiator for Kuros, given the urgent need to advance bone healing.

• Listing on the SIX Swiss Exchange under the symbol KURN since 2016
• A commercial & research footprint that spans >20 markets
• Dozens of clinical and scientific expert Advisers
• >25 orthobiologics-related patents
• >400 patients evaluated in Level I, randomized controlled clinical trials
• >20 well-controlled Level I-IV clinical trials initiated, including 6 that are complete 1
• Published Level I evidence published in Spine

Kuros Biosciences is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Kuros Biosciences complies with GDPR and the California Consumer Privacy Act (CCPA). View our CCPA Notice here.