Program Manager - Permanent Supportive Housing Project Based Sites

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Location: Los Angeles

Salary: $85,000 to $90,000

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

PROGAM SUMMARY

The Permanent Supportive Housing (PSH) program is supported by LA County Homeless Services and Housing Department (HSH) and was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability. The goal is to transition individuals out of homelessness and into permanent housing, to obtain stability in all areas of their lives. Services take place within residential communities for individuals who are experiencing homelessness and eligible for PSH at a project site.

POSITION SUMMARY

The Program Manager will oversee the PSH PBV case management program and the operations of several sites in Los Angeles County. The Program Manager will manage the contract and relationship with HSH as well as additional community partners and provide ongoing supervision to the case management staff. The Program Manager will cultivate the talent of the team to provide high quality support to clients and partners and employ a “whatever it takes” approach to services.

POSITION RESPONSIBILITIES

1. Oversee the contract with HSH, including regular communication with HSH stakeholders and monthly invoic submission.
2. Collaborate with all program funders and stakeholders, including HSH, housing authorities, onsite property management and external partners.
3. Engage with community agencies and stakeholders to strengthen existing relationships and develop new partnerships.
4. Provide direct supervision to Case Management staff to provide ongoing support and crisis intervention for clients as needed.
5. Provide clinical supervision to MSW interns
6. Develop and strengthen program policies and design to enhance client services.
7. Manage program budget and track all program expenditures.
8. Generate regular reports for HSH and other stakeholders as needed.
9. Facilitate and/or attend regular meetings, including internal staff meetings, case conferences with program partners, and internal manager’s meeting
10. Manage case management database and all quality assurance measures.
11. Process referrals from HSH and manage referral assignments to Case Managers.
12. Co-manage the operation of the 24/7 case management crisis line.
13. Facilitate professional development and training opportunities for staff.
14. Oversee the hiring and onboarding of new staff members.

Requirements

PROFESSIONAL EXPERIENCE

• Master’s Degree in Social Work or related clinical field; LCSW licensure preferred
• At least 2 years of supervisory experience
• At least 4 years of experience providing direct mental health and/or intensive case management services to vulnerable populations
• Experience working with individuals with chronic medical and/or behavioral health conditions and individuals who have experienced homelessness is a plus
• Experience developing and monitoring program budgets is desirable

KNOWLEDGE, SKILLS, AND ABILITY

• Demonstrated management and team-building experience
• Strong interpersonal and client engagement skills
• Excellent organizational, communication, and planning skills
• Flexibility regarding scheduling and prioritizing of tasks
• Ability to work independently and utilize critical thinking skills in decision-making situations
• Well-versed in relevant evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations
• Basic computer knowledge, MS Outlook, Word, PowerPoint and Excel required; comfort with learning new systems such as Apricot and Salesforce
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required

Core Competencies

• Strategic Agility:  Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking
• Process Management:  Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization
• Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes
• Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

• Humanity:  Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community:  Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity:  Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $85,000 to $90,000 per year. This position is being offered at $85,000 to $90,000

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work