Part-Time Technical Support Representative

Part-Time Technical Support RepresentativeAbout VehloWe started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.Being a Veep comes opportunity: Oportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.About this roleThis role is ideal for individuals pursuing a degree in Computer Science, Information Technology, or a related field who are looking to gain hands-on experience in both software quality assurance and technical support.The Technical Support Specialist plays a dual role—ensuring the quality of new software releases and providing technical assistance to dealership clients using Service Lane eAdvisor. This position offers valuable exposure to the full software development lifecycle and real-world problem-solving in a customer-facing environment.What You'll Do:Perform testing and validation of beta-level software releasesExecute test plans and document findings, including bugs and defectsConduct exploratory testing to identify issues and “break” new software releasesProvide technical support and troubleshooting for Service Lane eAdvisor dealership clientsRespond to client requests for assistance via phone using remote desktop toolsDiagnose and resolve basic hardware and software issuesParticipate in the software development lifecycleGain hands-on experience in software design and quality assuranceTravel Requirement: Less than 5%Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.Required Skills:Experience using and configuring Windows 7, 8, and 10Experience installing applications and drivers on Windows systemsBasic knowledge of wireless networkingProficiency with Microsoft Excel and WordStrong oral and written communication skillsCustomer service–oriented mindsetAbility to work onsite at our designated office from 8am to 3pm, or 8am to 4pm, 3x/weekPreferred Skills:Programming or Windows scripting experienceExperience setting up wireless networksPrevious help desk or technical support experienceAdditional Information:Training will be providedStarting wage: $15/hourEligible employees may receive:Medical, dental, vision, and life insurance401(k) with company matchPaid time off and holidaysTraining will be providedStarting wage: $15/hourCompensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.Work Environment & Physical Requirements:This role will be performed in an office-based environment depending on business needs.Ability to remain in a stationary position (sitting or standing) for extended periodsAbility to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)Ability to view and interpret information on a computer screen for extended periodsAbility to communicate effectively via phone, video, and written communicationAbility to participate in virtual meetings with or without reasonable accommodationAdditional Information:Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Employment may be contingent upon a background check in accordance with applicable laws.Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr Service Lane eAdvisor