Commercial Plumbing Service Operations Manager

Benefits: Health insurance Paid time off Company car Job Title: Commercial Plumbing Service Operations Manager Location: Cincinnati, OH Compensation: $110,000 - $115,000 Base Salary + 20% Metric Bonus Position Summary Are you a licensed plumbing professional with a strong corporate mindset ready to run a multi-million dollar service department? We are seeking a Commercial Plumbing Service Manager to run our regional commercial and industrial plumbing service division. In this position, you will be the absolute owner of the division P&L, driving operational efficiency, technician performance, and revenue growth without ever being expected to turn a wrench in the field. Daily Operational Responsibilities Guide daily dispatch coordination and technician utilization to protect labor margins and ensure prompt customer response times. Review, adjust, and approve all technician-generated quotes for accuracy and scope prior to customer presentation. Identify, drive, and convert pull-through service and preventive maintenance contracts across our commercial accounts. Maintain high-level relationships with industrial plumbing clients, serving as the primary point of escalation for service delivery issues. Support technician licensing and certification progression while managing field performance through regular site checks and ride-alongs. Oversee all job costing, work order closeouts, and permitting compliance within field software. Qualifications Needed 5+ years of commercial and industrial plumbing experience, with a minimum of 2 years spent in a lead, foreman, or supervisory capacity. An active Journeyman or Master Plumber license. Demonstrated ability to review financial metrics (revenue, margin, utilization) and translate data into actionable field strategies. Exceptional communication skills and professional office etiquette.