Customer Service Manager

Job Description

Job Description

Customer Service Manager - (Full- Time, Permanent!!)

Location: Shelton, CT

Salary: $85,000 - $100,000 DOE

Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!!

This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply.

Key Responsibilities

• Lead, mentor, and develop a team of Customer Service professionals.
• Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.
• Handle and resolve escalated customer concerns in a professional, timely, and effective manner.
• Establish performance expectations, conduct coaching sessions, and complete employee evaluations.
• Identify opportunities to improve customer service processes and operational efficiency.
• Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.
• Monitor service metrics, prepare reports, and implement continuous improvement initiatives.
• Foster a positive, customer-focused culture while maintaining high employee engagement.

Qualifications

• 5+ years of management experience leading a Customer Service or Accounts Receivable team.
• Proven experience resolving escalated customer service situations with professionalism and sound judgment.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal, communication, and conflict-resolution abilities.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.
• Bachelor's degree is preferred but not required with equivalent leadership experience.

Compensation & Benefits

• Competitive salary: $85,000 - $100,000 DOE
• Comprehensive medical, dental, and vision insurance
• Generous Paid Time Off (PTO) package
• Paid holidays
• 401(k) with company match

Please apply to View email address on ziprecruiter.com(com)

• 5+ years of management experience leading a Customer Service or Accounts Receivable team.
• Proven experience resolving escalated customer service situations with professionalism and sound judgment.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal, communication, and conflict-resolution abilities.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.
• Bachelor's degree is preferred but not required with equivalent leadership experience.