Spa Coordinator - Tacoma

Job Description

Job Description

About Serenity Spa:

Our mission is to offer a beautiful urban sanctuary where ancient spa blends with innovative wellness. We provide treatments designed to create balance and healing that can be easily integrated into everyday life, empowering our guests to find their Serenity within.

Our vision is to create a culture of support and collaboration which offers unconditional positive regard for all guests and team members. We provide a space for our practitioners to combine innovative training with their own creative intuition to bring healing of Mind, Body and Spirit for our guests. We offer our community a healing sanctuary with the highest standard of service so they can step away from their busy lives and find respite from the chaos of our modern world.

Job Summary:

Are you passionate about creating a tranquil and rejuvenating experience for spa guests? Serenity Spa in Tacoma, WA, is seeking a Part-Time Spa Coordinator to join our team. If you have excellent organizational skills, a friendly demeanor, and a passion for providing exceptional customer service, we invite you to apply.

As a Part-Time Spa Coordinator, you will play a key role in ensuring the smooth operation of our spa by coordinating appointments, assisting guests, and managing administrative tasks. You will be the first point of contact for clients, creating a positive and welcoming atmosphere from the moment they walk in the door. This position is ideal for someone who enjoys working in a serene environment and has a keen eye for detail.

Responsibilities:

1. Guest Services:
   • Greet and assist spa guests in a friendly and professional manner.
   • Schedule and confirm appointments via phone, email, or in person.
   • Provide information about spa services, packages, and promotions.
2. Administrative Tasks:
   • Maintain accurate client records and appointment schedules.
   • Handle cash and credit card transactions with precision.
   • Manage inventory of retail products and assist with product sales.
3. Communication:
   • Effectively communicate with spa therapists, management, and other staff members.
   • Respond to customer inquiries and resolve issues in a timely and efficient manner.
4. Maintaining Spa Ambiance:
   • Ensure the cleanliness and organization of the spa reception area.
   • Assist in maintaining a serene and welcoming atmosphere throughout the spa.

Requirements:

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer skills and familiarity with booking software.
• Passion for health, wellness, and the spa industry.

Schedule:

• Sunday: 8:30p- 5:30p
• Monday: 11a - 8p
• Tuesday: 11a - 8p
• Wednesday: 8:30p- 5:30p
• Thursday: (1x month) 11a - 8p
• Friday: off
• Saturday: off

How to Apply: If you are ready to contribute to a relaxing and enjoyable spa experience for our guests, please submit your resume and a brief cover letter explaining your interest in the position.

Serenity Spa is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. We look forward to welcoming a new member to our team who shares our commitment to providing exceptional spa experiences.